Moraba M

Communication Disaster, Worst Service

I place an order for my kids' books on Dec 23 2025. A total of 25 items were placed. A total of 21 books including stationery was sent on Jan 16th. I noticed that they acknowledged two books as still outstanding from their side yet they were 3 still outstanding plus stationery pack on that delivery. I have written 5 emails since Jan 16th without any response. Their live chat keeps assuring me that they will respond. Their phone line is not been attended to either. Today, I realised that my account status shows all books as delivered. I have never been more frustrated by a supplier before than this one, the worst of all is that they were recommended by the school. It is almost Feb and my son is without three critical books of his grade 10 journey, yet their lead time is 7-14 working days. DC31974.