DC Books
Claimed Business
|1|12 Reviews (last 12 months)|This business does not respond to reviews
DC Books
Claimed Business
|1
12 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, DC Books is facing significant dissatisfaction from parents and students relying on them for school textbooks and stationery. Customers consistently mention severe delays in delivery, with orders placed in December still undelivered well into the new school term. A recurring theme is the breakdown in communication, including unanswered emails, non-functional landlines, and unhelpful live chat agents. Reviewers frequently express frustration that incomplete or incorrect orders leave learners without critical materials, and many note that schools recommending DC Books has compounded their disappointment.
Performance(last 12 months):
Trustindex Rating
1.9NPS Score
-100Unlikely
TrustIndex
1.9
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|12 Reviews
Sep '25 - Aug '26
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceM
Mbali
1 reviews | Active since Apr 2026
15 Apr 2026, 13:42
I had a terrible 😔 experience with them
I had a terrible 😔 experience with them. I ordered 2 books for grade 10 and got 1 the other one was incorrect and I returned it. Now they don't deliver the correct book.They don't respond to emails, there is no available telephone to contact them. Now I have No Recourse with this book....my child is falling behind with her school 😡😡
Helpful (0)
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Mbali
1 reviews | Active since Apr 2026
15 Apr 2026, 13:42
I had a terrible 😔 experience with them
I had a terrible 😔 experience with them. I ordered 2 books for grade 10 and got 1 the other one was incorrect and I returned it. Now they don't deliver the correct book.They don't respond to emails, there is no available telephone to contact them. Now I have No Recourse with this book....my child is falling behind with her school 😡😡
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Replies (0)L
SC
Sheperd C
1 reviews | Active since Oct 2012
4 Feb 2026, 12:40
Worst customer service ever
This year they are horrible, they have resorted to not answering their phone, they have a online chat but it is horrible. Usually they clearly marked books that are outstanding on the first delivery and this time no such thing, i've had to find out the missing books as my daughter picks it, i had 2 missing books and 1 was delivered. Would recommend schools to give us more options
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Sheperd C
1 reviews | Active since Oct 2012
4 Feb 2026, 12:40
Worst customer service ever
This year they are horrible, they have resorted to not answering their phone, they have a online chat but it is horrible. Usually they clearly marked books that are outstanding on the first delivery and this time no such thing, i've had to find out the missing books as my daughter picks it, i had 2 missing books and 1 was delivered. Would recommend schools to give us more options
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Replies (0)NE
Natasha E
1 reviews | Active since May 2013
4 Feb 2026, 11:06
Lack of service and NO customer service - DC BOOKS
I have been trying to get a hold of DC books for the last few weeks with no success. I’ve sent emails, tried the landline number on their website, which goes to an automated recording stating no one is available and one cannot leave a message either, spoke to online agents, all of this with no help. I’ve placed two orders on the 8th of January and one of the orders was a “pre-order” hence the placing of two orders on the same day. Delivery time for these were both stipulated at 7-14 business days. 20 Days in, I received only one package, the pre-order. I’ve tried contacting DC books again and was left on read by the online agent, which is not the first time. It’s happened before. I’m fed up and quite frankly very disappointed in the lack of service from DC books online store. There is NO communication whatsoever from their side on ETA or just basic customer service. Just wondering if I’ll actually receive my second order.
Helpful (0)
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Natasha E
1 reviews | Active since May 2013
4 Feb 2026, 11:06
Lack of service and NO customer service - DC BOOKS
I have been trying to get a hold of DC books for the last few weeks with no success. I’ve sent emails, tried the landline number on their website, which goes to an automated recording stating no one is available and one cannot leave a message either, spoke to online agents, all of this with no help. I’ve placed two orders on the 8th of January and one of the orders was a “pre-order” hence the placing of two orders on the same day. Delivery time for these were both stipulated at 7-14 business days. 20 Days in, I received only one package, the pre-order. I’ve tried contacting DC books again and was left on read by the online agent, which is not the first time. It’s happened before. I’m fed up and quite frankly very disappointed in the lack of service from DC books online store. There is NO communication whatsoever from their side on ETA or just basic customer service. Just wondering if I’ll actually receive my second order.
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Replies (0)OM
Owethu M
1 reviews | Active since Feb 2026
3 Feb 2026, 10:29
1 star (would give 0 if possible)
Truly the worst company I’ve ever ordered from. Communication is terrible and completely unprofessional. My order has been marked “ready to ship” for weeks, yet nothing has been delivered and no clear updates are given. I ordered in December. It is now 3 February, and my child has no books and is falling behind at school because of this delay. What makes this worse is that schools recommend this company, yet when books don’t arrive, parents are blamed for “ordering late” — which is absolutely not true in my case. Parents, please avoid ordering online from DC Books. If you must use them, buy physically in-store. This experience has caused unnecessary stress for families and learners. Never ordering from them again.
Helpful (0)
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Owethu M
1 reviews | Active since Feb 2026
3 Feb 2026, 10:29
1 star (would give 0 if possible)
Truly the worst company I’ve ever ordered from. Communication is terrible and completely unprofessional. My order has been marked “ready to ship” for weeks, yet nothing has been delivered and no clear updates are given. I ordered in December. It is now 3 February, and my child has no books and is falling behind at school because of this delay. What makes this worse is that schools recommend this company, yet when books don’t arrive, parents are blamed for “ordering late” — which is absolutely not true in my case. Parents, please avoid ordering online from DC Books. If you must use them, buy physically in-store. This experience has caused unnecessary stress for families and learners. Never ordering from them again.
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Replies (0)MN
Mpho N
1 reviews | Active since Nov 2012
28 Jan 2026, 11:08
Not impressed with DC Books
I am very disappointed with how long textbooks I ordered took to deliver. Further to that - communicating with DC Books for updates was a tedious process, with no updates. It cant take 3weeks in the year 2026 to receive an online purchase.
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Mpho N
1 reviews | Active since Nov 2012
28 Jan 2026, 11:08
Not impressed with DC Books
I am very disappointed with how long textbooks I ordered took to deliver. Further to that - communicating with DC Books for updates was a tedious process, with no updates. It cant take 3weeks in the year 2026 to receive an online purchase.
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Replies (0)cR
charles R
1 reviews | Active since Aug 2012
27 Jan 2026, 16:51
Just poor communication and service
Order is over a month already and received an email saying ready to be shipped what does that mean and when using the online chat no response or email from them, thie year DC books is doing poorly. Order #DC31949
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charles R
1 reviews | Active since Aug 2012
27 Jan 2026, 16:51
Just poor communication and service
Order is over a month already and received an email saying ready to be shipped what does that mean and when using the online chat no response or email from them, thie year DC books is doing poorly. Order #DC31949
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Replies (0)MM
Moraba M
1 reviews | Active since Jan 2026
27 Jan 2026, 13:27
Communication Disaster, Worst Service
I place an order for my kids' books on Dec 23 2025. A total of 25 items were placed. A total of 21 books including stationery was sent on Jan 16th. I noticed that they acknowledged two books as still outstanding from their side yet they were 3 still outstanding plus stationery pack on that delivery. I have written 5 emails since Jan 16th without any response. Their live chat keeps assuring me that they will respond. Their phone line is not been attended to either. Today, I realised that my account status shows all books as delivered. I have never been more frustrated by a supplier before than this one, the worst of all is that they were recommended by the school. It is almost Feb and my son is without three critical books of his grade 10 journey, yet their lead time is 7-14 working days. DC31974.
Helpful (0)
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Moraba M
1 reviews | Active since Jan 2026
27 Jan 2026, 13:27
Communication Disaster, Worst Service
I place an order for my kids' books on Dec 23 2025. A total of 25 items were placed. A total of 21 books including stationery was sent on Jan 16th. I noticed that they acknowledged two books as still outstanding from their side yet they were 3 still outstanding plus stationery pack on that delivery. I have written 5 emails since Jan 16th without any response. Their live chat keeps assuring me that they will respond. Their phone line is not been attended to either. Today, I realised that my account status shows all books as delivered. I have never been more frustrated by a supplier before than this one, the worst of all is that they were recommended by the school. It is almost Feb and my son is without three critical books of his grade 10 journey, yet their lead time is 7-14 working days. DC31974.
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Replies (0)