NE
Natasha E
Active since May 2013
8
Reviews
0
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Reviews
8 reviews2 months ago
Lack of service and NO customer service - DC BOOKS
I have been trying to get a hold of DC books for the last few weeks with no success. I’ve sent emails, tried the landline number on their website, which goes to an automated recording stating no one is available and one cannot leave a message either, spoke to online agents, all of this with no help. I’ve placed two orders on the 8th of January and one of the orders was a “pre-order” hence the placing of two orders on the same day. Delivery time for these were both stipulated at 7-14 business days. 20 Days in, I received only one package, the pre-order. I’ve tried contacting DC books again and was left on read by the online agent, which is not the first time. It’s happened before. I’m fed up and quite frankly very disappointed in the lack of service from DC books online store. There is NO communication whatsoever from their side on ETA or just basic customer service. Just wondering if I’ll actually receive my second order.
0 replies
3 months ago
Fed up with the lack of service from RAM courier
Worst service from RAM. I’ve been waiting for a parcel to be delivered since Friday 9 January. I have been calling Ram since Friday afternoon to get an estimated time frame to insure that I’ll be available to receive the my parcel. Eventually I spoke to a consultant, who told me the driver was in my area at 16:44 and that my parcel will definitely be delivered. It was not! I called on Saturday morning only to be told they don’t deliver on weekends. On Monday morning I was on a call again.. was told my parcel would be delivered but they can’t give me an estimated time. Two hours later, still no parcel, I called again but the call was cut. Late afternoon I called again and spoke to Kgomotso who said that it will definitely be delivered even if later than 5pm. Surprise, no delivery! This morning at 8am, I was on a call again hoping to speak to a manager of some sorts. Andile answered my call, asked for my tracking number and told me to hold. After holding for nearly 10mins I had to drop the call as I was receiving another important call. I’m fed up with RAM and their lack of urgency and service! So, my question is, RAM; will I ever receive my parcel? They’re not even worth the 1 star I rated them.
168 replies
23 months ago
Why is backabuddy not paying out campaign monies?
We set up a crowdfunding campaign fro our daughter, through backabuddy last year as her goal was to compete live, in one of the most prestigious ballet competititons. This was to happen in Spain during December 2023, but time was not on our side and we decided to enter her online. She made the top 12 and then was awarded a scholarship to New York. So the crowdfunding campaign was changed to this instead. We received payouts as the funds came through until backabuddy did some maintenance to their website, it all came crashing down. I have ben patiently waiting fro payout since mid April2024, which I still have not received. I have requested payouts via their website and I have received a reply from Carla ( the manager) acknowledging the fact that we have been waiting fro payout since mid April and a payment should be made to my account the next day (21 May) via immediate clearance, which was made, only not the full amount. An amount of R956.86 was received. The total amount due is R9 443.18, as per the screenshot taken on 21 May. When I logged on again, available funds showed R0.00 but I have not received any payout as yet. I have sent numerous emails, payout requests since then. Only to receive the generic automated reply every single time. Eventually, I got a hold of someone via telephone last week, Lucinda. I explained the situation and she requested screenshots of my campaign profile as well as bank statements. Which I have sent through the same day. Lucinda promised to have feedback for me that same day, but nothing from her side until I called again requesting feedback. She did not even check for my email untl I asked her if she received it. She then proceeded to tell me she will mark it as urgent and copy in Carla ( the manager which I am still waiting to hear from). On Friday last week, I called again because as per usual, no feedback from Backabuddy only to be told by Lucinda that the issue is still not resolved and I should wait for feedback from the finance department. It's Tuesday today, 28 May, I still have not heard anything from backabuddy with regards to when I will receive our funds. I have called again today, Taswill answered my call. Said he needed to have a look at my query and willl call me back (which he did, the only person to actually call me back) He does not have answers for me either and Carla is still not available to take my call or reply to my emails. I asked to speak to her again, she was not available. What is actually going on? Is backabuddy taking campaign monies? Do they have our monies? Why is no one, especially a manager not able to return client calls or reply to emails? I find this highly disturbing, unprofessional on every level and just unacceptable. A friend of mine has also been struggling to get her funds from backabuddy.
53 replies
32 months ago
Fed up with no service from Vodacom
Hi there. I have been trying to cancel my vodacom fibre account since the beginning of August. First I was told that they can't process cancellation as my account was in arrears, which I was not aware of. I was then told as soon as I make payment my account would be clear and cancellation would go ahead. I then asked the consultant (Sarah) what would be the quickest way she advised me to go to a Vodacom store as payment would reflect immediately. I did just that. Today is the 4th of September and my account is still not clear or cancelled. I have spoken to many consultants and have been sent from pillar to post and none of them know what's going on. I get a different story each time. Last week Friday I was advised that account was clear and cancelled and I should receive a confirmation letter this week. We'll this morning I received an email informing me that my account is still in arrears and I should contact cancellations. Bear in mind that proof of payment has been sent through more than once. Consultants have told me that they the payment reflecting but the cancellation department has not updated their side yet. Now, my question is, how long does it take to update your system and how is it okay that I now have to pay for a service that I am not using and my name is at the credit berau as a bad payer? I have tried to resolve this in a clam manner and with as much patience, but I haven't had much joy form anyone at Vodacom. All I want to do is cancel my fibre account and no one ia able to help me???? How is that possible? What must one do to get fibre cancelled? I would love this to be resolved ASAP. Regards, One disappointed customer (soon to be ex customer)
262 replies
102 months ago
Account query
Hi there. We’ve applied for adsl with Atec in July 2017. Emails back and forth, trying to get a hold of someone to get the ball rolling. In between all of this the package we chose had increased-all because of no sense of urgency. installation was eventually done mid September 2017. First invoice came - nearly R2000, so I query this with accounts dept. Angie then tells me it’s the pro rata amount that was added. I then sent her an email on 9 October 2017,asking to explain how the monthly amount and the prorata amount be the same amount as we only had it installed mid September. I haven’t received a reply to my email. I received a call a week or so ago from Nico, asking if I was aware of the outstanding amount in our account- I then explained to him that I am still awaiting a reply to email sent to Angie to clarify this. He said that he would get back to me regarding this and that she was wrong. I still have not heard anything. Yesterday I get an email, threatening suspension of service by 23 Nov 2017 if outstanding amount is not pd. I send another email to Angie, with attachment of the last email on 9 Oct, asking her to explain. I haven’t heard anything from Atec as yet. Their customer service is non existent, there is no sense of urgency to help clients at all. Angie sound dis-interested on the phone when I spoke to her. It’s only been a struggle since we applied. Wish I could go with another service provider, but can’t as Atec is the only company allowed here. Hope someone gets back to me regarding this matter. Regards, Natasha
105 replies
123 months ago
unexplainable overdue account-Nashua mobile
Hi. I received a call from Saya recoveries this afternoon (once last year some time.) 1. I've explained that I closed and pd Nashua mobile acc in 2010 before moving to another network (2015 call). 2. Acc was handed over in Aug 2013. First call received was 2015. No statements, invoices received... NONE. 3. I made it clear that I do not have proof of payment or paid up letter as this was back in 2010. 4. Tshepo was very arrogant and rude when I told him this again (today's call) 5. I made it clear that I will not be paying this acc as it's 6 years down the line and now all of a sudden I have outstanding debt?? This acc has been settled before I moved to another network. 6. I will be contacting consumer watch and will take this further. I will not be bullied and/or harassed. Had I known about this 'outstanding' acc, i.e. received statements, emails and more than 2 calls -not 5/6 years down the line-I would have sorted it out. Stop harassing me. It seems that every other person owes Nashua mobile and Saya recoveries are handling the collection... makes one think...
75 replies
136 months ago
Suspended Medical Aid
Hi! on 16 Feb I received e-mails from bonitas re my med benefits that has been suspended as well as a query closure e-mail. From my side this query is FAR from closure. I have sent an e-mail to a supervisor (Jane) and to the credit control dept. That was sent yesterday, I still have not received any feedback from either. Last week wed I posted a comment on Hello peter, Bonitas replied that someone will be contacting once they are done with investigating the matter. I am sorry to say Bonitas but this matter has been going on for far too long now. I expect someone to at least pick up a phone and call me, lift the suspension on my benefits as I am a paying customer and do not deserve this treatment. the outstanding amount will be paid but only at the END of February 2015.<br> I have to this day not received any communication, apologizing that you (Bonitas) were slack in not communicating my plan change on time.<br> <br> <br> <br> <br> <br> <br> <br>
77 replies
136 months ago
Medical suspended due to THEIR slack service
Hi! I have just recently upgraded my medical aid plan with Bonitas. I had to phone them to find out whether the option had been changed. I had received no communication from them regarding this. But received a text msg informing me that I owe them R321 and some cents. I paid it immediately as I depend on my medical aid (we have a child). While talking to agent I asked why I never received anything from them re opt change. After I pd the above amount I received txt informing me that plan had been changed. Rcvd e-mal last night about another outstanding amount. called, this amount is short pd from option change that had been changed on 1 jan15 (only received txt informing of option change on 14 jan15. I do not have R1600 to pay the outstanding amount right now. They WILL suspend my medical aid shuld I not pay it before end of FEB? I ask you Bonitas. who's at fault here? Check your communication with your clients. We pay to have medical aid, and receive this treatment.. Not ON. Thanks Nara and Ndumiso for trying to help me. But it's still not sorted! Please get back to me ASAP.
77 replies
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