Theo B

Part replacement charges

I used this company to repair my washing machine. The technician replaced a faulty pump and the machine is now working, so the repair itself was successful. However, I was very disappointed with the price charged for the replacement pump. After paying the invoice, I checked the cost of the same part through multiple suppliers, including authorised dealers and could not find it being sold anywhere near the price I was charged. I understand that service providers may apply mark-ups for parts supp**** and fitted, but in this case the difference appears excessive. I have since contacted the company to request an explanation. Based on my experience, I would advise future customers to request clear pricing for parts upfront before authorising repairs.