Klyne K

Estate Failed Its Duty of Care and Treated Us With Contempt

This estate has shown a complete failure to act responsibly when tenants are placed in danger. After other tenants threatened to kill our cats, we reached out to the estate repeatedly requesting intervention. Despite clear communication and numerous emails, no disciplinary action was taken, and the situation was effectively ignored. Rather than addressing the offending tenants, an estate employee proposed that we move. This “solution” required us to: • Re-apply and undergo re-vetting, • Pay approximately R25,000 in deposit and rent, • Pay an additional R3,000 “securing deposit”, • While framing the waiver of a R1,000 admin fee as a favour. This was not assistance — it was an attempt to shift responsibility and financial burden onto tenants who were already dealing with fear and distress. The estate’s conduct and attitude throughout this matter were appalling. There was no empathy, no urgency, and no accountability. We were treated dismissively and left to manage a dangerous situation on our own. If you are considering renting here, be aware that your safety and well-being may not be a priority when serious problems arise.