JOHANNES B

Most unpleasant experience at Milnerton Nissan

My car purchase I did with this dealership in Nov '25 has been the most disappointing and unpleasant experience I have ever had with any dealership. Everything went fine till the collection of the vehicle, and then when I took it back for things that were not right everything changed. The staff are unresponsive and even the dealer ship principle got involved, but did not resolve the issues. They do not answer on landlines or cell phones. I had to pay at a different service/repair center to run diagnostics and point out the cause of the problems I experienced, which should have been resolved by Milnerton Nissan as it was all reported within days of collecting the vehicle. I had to visit the dealership on several occasions due to them not getting back to me and even then, they stare at you as a customer with a blank, unresponsive face. make promises and never deliver on it. The secondhand car sales manager, Dalmaine and the dealership principle, Chris, has till today not made any good on any of their empty promises to have the issues sorted. I would definitely discourage anyone from subjecting themselves to the same treatment. The tires received with the vehicle at collection was the main cause for the issues because of the bad state it was in as found by the other dealership, even though Milnerton Nissan swear that they took the vehicle to experts and nothing is wrong with the tires. Worst customer aftersales service ever.