Milnerton Nissan
Claimed Business
AI Review Summary
Based on recent customer reviews, Milnerton Nissan faces significant criticism across its sales and service departments. Customers repeatedly report unresolved post-purchase issues, vehicles delivered with defects such as faulty tires and missing paperwork, and a persistent failure to return calls or follow through on promises. The service department is specifically flagged for not stamping service books, losing car keys, and poor communication. However, individual sales staff like Monsurio Mallum and Bashir Anthony have earned strong praise for transparency, dedication, and going above and beyond during the purchasing process.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
2|24 Reviews
May '25 - Apr '26
5(22.7%)
4(4.6%)
3(0%)
2(0%)
1(72.7%)
5(22.7%)
4(4.6%)
3(0%)
2(0%)
1(72.7%)
Frequently Asked Questions About Milnerton Nissan
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (24)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
LA
CM
C M
1 reviews | Active since Jan 2020
17 Feb 2026, 14:36
Extremely poor service
Milnerton Nissan's service department consistently fails to sign the service book after completing a service. They also tend to not provide invoices for services carried out under financed service plans.
Helpful (0)
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JOHANNES B
1 reviews | Active since Jan 2020
28 Jan 2026, 11:56
Most unpleasant experience at Milnerton Nissan
My car purchase I did with this dealership in Nov '25 has been the most disappointing and unpleasant experience I have ever had with any dealership. Everything went fine till the collection of the vehicle, and then when I took it back for things that were not right everything changed. The staff are unresponsive and even the dealer ship principle got involved, but did not resolve the issues. They do not answer on landlines or cell phones. I had to pay at a different service/repair center to run diagnostics and point out the cause of the problems I experienced, which should have been resolved by Milnerton Nissan as it was all reported within days of collecting the vehicle. I had to visit the dealership on several occasions due to them not getting back to me and even then, they stare at you as a customer with a blank, unresponsive face. make promises and never deliver on it. The secondhand car sales manager, Dalmaine and the dealership principle, Chris, has till today not made any good on any of their empty promises to have the issues sorted. I would definitely discourage anyone from subjecting themselves to the same treatment. The tires received with the vehicle at collection was the main cause for the issues because of the bad state it was in as found by the other dealership, even though Milnerton Nissan swear that they took the vehicle to experts and nothing is wrong with the tires. Worst customer aftersales service ever.
Helpful (0)
|Replies (0)JB
JOHANNES B
1 reviews | Active since Jan 2020
28 Jan 2026, 11:56
Most unpleasant experience at Milnerton Nissan
My car purchase I did with this dealership in Nov '25 has been the most disappointing and unpleasant experience I have ever had with any dealership. Everything went fine till the collection of the vehicle, and then when I took it back for things that were not right everything changed. The staff are unresponsive and even the dealer ship principle got involved, but did not resolve the issues. They do not answer on landlines or cell phones. I had to pay at a different service/repair center to run diagnostics and point out the cause of the problems I experienced, which should have been resolved by Milnerton Nissan as it was all reported within days of collecting the vehicle. I had to visit the dealership on several occasions due to them not getting back to me and even then, they stare at you as a customer with a blank, unresponsive face. make promises and never deliver on it. The secondhand car sales manager, Dalmaine and the dealership principle, Chris, has till today not made any good on any of their empty promises to have the issues sorted. I would definitely discourage anyone from subjecting themselves to the same treatment. The tires received with the vehicle at collection was the main cause for the issues because of the bad state it was in as found by the other dealership, even though Milnerton Nissan swear that they took the vehicle to experts and nothing is wrong with the tires. Worst customer aftersales service ever.
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Replies (0)BS
Beverley Scott-Brown
1 reviews | Active since Jan 2020
12 Jan 2026, 07:58
Excellent Service
I dealt with Monsurio Mallum when looking at a vehicle that was on special. It was not a straightforward purchase due to stock issues, and he and D went above and beyond to make it happen for me. I was so impressed with their commitment to customer service. Monsurio was not pushy, the test drive was very informative, and the writing up of the deal was effortless. I can't recommend him enough. Thank you for making it a super experience.
Helpful (0)
|Replies (0)BS
Beverley Scott-Brown
1 reviews | Active since Jan 2020
12 Jan 2026, 07:58
Excellent Service
I dealt with Monsurio Mallum when looking at a vehicle that was on special. It was not a straightforward purchase due to stock issues, and he and D went above and beyond to make it happen for me. I was so impressed with their commitment to customer service. Monsurio was not pushy, the test drive was very informative, and the writing up of the deal was effortless. I can't recommend him enough. Thank you for making it a super experience.
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Replies (0)RC
Rona C
1 reviews | Active since Jan 2020
9 Jan 2026, 09:00
This needs more than 5 stars.
Absolutely exceptional service from Monsurio Mallum, who went way beyond the call of duty to help someone special get their very first new car. From taking us on a test drive and pointing out every single difference between the two models we were looking at, he made sure that the test drive incorporated all aspects of driving. He was so kind and thoughtful throughout the hours we spent with him. When there was a glitch, and the colour car that we wanted wasn't available, he switched to overdrive and moved heaven and earth, with the help of Dee Mhalunker, to get the colour we wanted. Milnerton Nissan is lucky to have people of this calibre working for them. I'm truly impressed.
Helpful (0)
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Rona C
1 reviews | Active since Jan 2020
9 Jan 2026, 09:00
This needs more than 5 stars.
Absolutely exceptional service from Monsurio Mallum, who went way beyond the call of duty to help someone special get their very first new car. From taking us on a test drive and pointing out every single difference between the two models we were looking at, he made sure that the test drive incorporated all aspects of driving. He was so kind and thoughtful throughout the hours we spent with him. When there was a glitch, and the colour car that we wanted wasn't available, he switched to overdrive and moved heaven and earth, with the help of Dee Mhalunker, to get the colour we wanted. Milnerton Nissan is lucky to have people of this calibre working for them. I'm truly impressed.
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Replies (0)M
Mbalenhle
1 reviews | Active since Jan 2020
5 Nov 2025, 17:11
Encountered a bad experience with Nissan Milnerton
I’d like to express my disappointment and frustration with service I’ve received from Nissan Milnerton dealership, particularly with regards to my vehicle’s tires. After waiting for two weeks to receive my permit I had to park my vehicle due to the issue of the expiration of my temporal permit. Well that was sorted out, only to discover issues with the tires. When I brought this to Zandre’s attention he was unhelpful and dismissive. He claimed that I should have reported the issue earlier, despite the fact that it’s less than 2 months since I purchased my vehicle. I don’t recommend anyone to purchase a vehicle from this dealership especially first time buyers like myself. I will make sure that my issue is resolved.
Helpful (0)
|Replies (0)M
Mbalenhle
1 reviews | Active since Jan 2020
5 Nov 2025, 17:11
Encountered a bad experience with Nissan Milnerton
I’d like to express my disappointment and frustration with service I’ve received from Nissan Milnerton dealership, particularly with regards to my vehicle’s tires. After waiting for two weeks to receive my permit I had to park my vehicle due to the issue of the expiration of my temporal permit. Well that was sorted out, only to discover issues with the tires. When I brought this to Zandre’s attention he was unhelpful and dismissive. He claimed that I should have reported the issue earlier, despite the fact that it’s less than 2 months since I purchased my vehicle. I don’t recommend anyone to purchase a vehicle from this dealership especially first time buyers like myself. I will make sure that my issue is resolved.
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Replies (0)MS
Michelle S
1 reviews | Active since Jan 2020
30 Oct 2025, 12:28
Nissan Minerton
The quote to repair my car was outrageous. I went to collect the car, and they have lost the car keys! I’ve waited two days and they still cannot find them. Now they are not taking my calls!!! I’ve never heard of anything more unprofessional in my life
Helpful (0)
|Replies (0)MS
Michelle S
1 reviews | Active since Jan 2020
30 Oct 2025, 12:28
Nissan Minerton
The quote to repair my car was outrageous. I went to collect the car, and they have lost the car keys! I’ve waited two days and they still cannot find them. Now they are not taking my calls!!! I’ve never heard of anything more unprofessional in my life
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Replies (0)AP
Antonio P
1 reviews | Active since Jan 2020
29 Oct 2025, 11:14
VERY DELAYED COURIER/DELIVERY
I placed an order and paid Thursday 23 Oct and the salesman said it would take 3-5 days to arrive. I called today the 29 Oct and they say the courier process is only starting today, this is totally unacceptable and I'm not happy with their service at all and I'm sorry but I will not recommend Nissan Milnerton at all!!!!!!
Helpful (0)
|Replies (0)AP
Antonio P
1 reviews | Active since Jan 2020
29 Oct 2025, 11:14
VERY DELAYED COURIER/DELIVERY
I placed an order and paid Thursday 23 Oct and the salesman said it would take 3-5 days to arrive. I called today the 29 Oct and they say the courier process is only starting today, this is totally unacceptable and I'm not happy with their service at all and I'm sorry but I will not recommend Nissan Milnerton at all!!!!!!
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Replies (0)