Suzanne G

A birthday bouquet that ended up disastrously and disappointing

On 27 January 2026 at about 9:30 I ordered flowers for my mother-in-law who was turning 81 on 28 January 2026. The flowers i chose was Pincushion proteas and roses for around R900. At about 13:00 an agent from Netflorist called me and asked if they could exchange the pincushions for proteas as they do not have pin cushions available. I agreed to this. Around 17:00 I got concerned as I have not received any notification of delivery. So then the run-around started. After numerous whattsapp and computer generated responses, the flowers were delivered at 20:38, even though their website states 7-7 deliveries. Keep in mind that she is 81 years old, by the time the flowers came, her small dinner was over. So, she sent me a picture of the flowers with lovely pink proteas, but the roses were the reddish orange colour to go with the original pincushions. I would have thought that it would also be changed to go with the proteas. I complained to them this morning and what I received was computer generated explanations on the buds opening but missing the point on the jarring colour difference. They then offered to credit the delivery fee - a grand amount of about R89. I actually asked them not to insult me as this was quantifying their regard for their clients. The end result is that I will never order from then again 😒 nor would I ever recommend them to anyone.