Mamoso M

Horrible Customer service and lack of Urgency

Joh No: HVJ86390 If there was a zero rating i would give it. The most pathetic service from these people. Second time that i book my laptop with them for repairs and both experiences have been horrible. 1st was because it was still under warranty and I was advised to book it in with them. It took almost 2 months for them to repair the hinges. 2nd time , same story, almost 3 months to repair. They send automated emails every second day from their portal that are very useless and do not provide updates. I called and sent emails, and they always promise to update me and no ever called me. when i finally went to collect my laptop, all my information was wiped out. They format my laptop without my consent. If you want to be frustrated, book your device with them. I WILL NEVER USE THEIR SERVICES EVER.