SP
Sharon-Rose Pillay
Active since Jun 2011
2
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Reviews
2 reviews2 months ago
DOTSURE WILL DO ANYTHING IN THEIR POWER NOT TO PAY YOU OUT CORRECTLY
Dotsure Motor warranty will do anything NOT to pay you out correctly. It is sad that even when you are going through a difficult time with your mechanical breakdown, you are NOT first priority to them. I am very disappointed in Dotsure and i would never recommend them to anyone for vehicle warranty.
56 replies
5 months ago
Unhappy Customer
I purchased a Chery from SMG BMW and my experience with them has been atrocious. The after sales service is terrible. Issues with the vehicle are ignored, To a point that I am forced to get my own testing done at my own cost just to prove to BMW that there are issues with the vehicle. As SMG BMW specializes in BMW, it might not be a good idea to purchase another brand from them as i don't feel they give their other brand of vehicles the same type of attention. On road fees are charged but vehicle purchased on the 31/10/2025 and to date no license disk and plates given to me. Sales person and Dealership Principal emailed but no response as yet from the Dealer Principal. As a new Customer my Business does not feel valued and my concerns not taken serious at SMG. I purchased from them for peace of mind however that is not what i currently have. Also advertised mileage is not the same as reality, mileage advertised at 9800 but actual mileage was closer to 10 800. My advise to anyone is do your thorough checks yourself before taking ownership, insist on seeing all of the reports yourself, take a test drive if permissible and get a proper feel for the vehicle yourself and don't depend on anyone's word. Ask the necessary questions and ensure that you get your proper answers before making anything permanent. thoroughly inspect your vehicle before taking ownership because once you drive the vehicle out their shop then you are on your own.
0 replies
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