Babalwa G

Failure to deliver and instal my kitchen, empty promises, ignoring my calls, dishonest Jay and no refund

I paid a deposit to Jena and Sons for a kitchen that was a Black Friday promotion in November 2025 and the installation was advertised before December 2025 holidays. After I submitted my house plans and Prince was sent to my house to view the kitchen and take measurements, I was sent incomplete 3D images (no scullery and the pantry) which were included in the price of the kitchen and the kitchen itself does not take into account my existing appliances and I had a conversation with Prince and he confirmed that he is the one who will install the kitchen. I provided comments as soon as I received my 3D images and highlighted what was missing and requested the outstanding 3D images as I was ignored. To my surprise in January 2026, Jay reverted for the Estate construction dates. I followed back on my comments and at some point he confirmed that they are reworking the 3D images. Until today I have been chasing Jay, he no longer takes my calls, he is ignoring my request for my refund since it is clear that Jena and Sons have failed to deliver. Jay is not picking up the phone, Prince is not picking up his phone and Kelvin from the construction department promised to liaise with Jay and revert and he also disappeared. Everyone in this company is just dishonest. It’s been 3 months since I paid my deposit, I just want my deposit back. I have been patient enough.