Jena & Sons Group
Claimed Business
Jena & Sons Group
Claimed Business
25 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
0Trustindex Rating
#3Ranked In Construction & Hardware
857h 41mReply Time
-75 NPSUnlikely
Replied to 65% of negative reviews
Reply time on negative reviews: 16 min
TrustIndex
0
Ranking
#3
in Construction & Hardware
Avg Reply
857h 41m
NPS Score
-75
Recommended: Unlikely
Replied to 65% of negative reviews
Reply time on negative reviews: 16 min
Review Distribution
2.3|25 Reviews
May '25 - Apr '26
5(32%)
4(0%)
3(0%)
2(0%)
1(68%)
5(32%)
4(0%)
3(0%)
2(0%)
1(68%)
Frequently Asked Questions About Jena & Sons Group
Jena & Sons Group has a TrustIndex of 0 out of 10 on Hellopeter, based on 25 reviews in the last 12 months. They reply to 65% of negative reviews, typically within 16 min. Hellopeter has tracked Jena & Sons Group across 149 total reviews. How is the TrustIndex calculated? →
Recent reviews (25)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencejM
jeanett M
1 reviews | Active since Jan 2020
5 Mar 2026, 13:02
Be aware of Jena&sons!!
<div>My experience with Jena and sons was the most horrible I have ever received.December 2024, we entered into a turnkey building agreement with Jena and sons, they were running a special on their social media platforms and we saw it as the most reasonable that time,10% deposit was required to secure the special and we paid them 5% the same month.Early Jan 2025 they started calling repeatedly to follow up on the remainder (5%),they even promised to provide free engineering services if that was settled, that was a bargain for us because then it meant we were gonna save close to 30k. Unfortunately when time for engineering work arrived, they gave us excuses until we appointed our own engineer.After few weeks, Methue made contact again to demand another 15% for safety file, site establishment and commencement of building, to avoid some delays, he gave us another offer of paying our NHBRC enrollment if we settle the 15%,we did that and waited on them to start with NHBRC enrollment,which usually takes about 2 weeks. We waited for close to 3 months only for them to come back to us to demand the 50k for NHBRC, which we later found out it was only 26k, luckily we refused to pay to bind them to their offer especially since it was the second time that happened.we started having disagreements from there and decided to cancel our agreement with them, they denied to refund us despite the letter of demands we sent through our lawyers and told us that they have to deduct demobilisation fees meanwhile nothing was brought to site yet, they also made allegations that we fabricated the contract to get funding for the project which we are still waiting for that copy of the contract he alleges we have fabricated. Be careful of online companies!!</div>
Helpful (0)
|Replies (0)jM
jeanett M
1 reviews | Active since Jan 2020
5 Mar 2026, 13:02
Be aware of Jena&sons!!
<div>My experience with Jena and sons was the most horrible I have ever received.December 2024, we entered into a turnkey building agreement with Jena and sons, they were running a special on their social media platforms and we saw it as the most reasonable that time,10% deposit was required to secure the special and we paid them 5% the same month.Early Jan 2025 they started calling repeatedly to follow up on the remainder (5%),they even promised to provide free engineering services if that was settled, that was a bargain for us because then it meant we were gonna save close to 30k. Unfortunately when time for engineering work arrived, they gave us excuses until we appointed our own engineer.After few weeks, Methue made contact again to demand another 15% for safety file, site establishment and commencement of building, to avoid some delays, he gave us another offer of paying our NHBRC enrollment if we settle the 15%,we did that and waited on them to start with NHBRC enrollment,which usually takes about 2 weeks. We waited for close to 3 months only for them to come back to us to demand the 50k for NHBRC, which we later found out it was only 26k, luckily we refused to pay to bind them to their offer especially since it was the second time that happened.we started having disagreements from there and decided to cancel our agreement with them, they denied to refund us despite the letter of demands we sent through our lawyers and told us that they have to deduct demobilisation fees meanwhile nothing was brought to site yet, they also made allegations that we fabricated the contract to get funding for the project which we are still waiting for that copy of the contract he alleges we have fabricated. Be careful of online companies!!</div>
0
Replies (0)jM
jeanett M
1 reviews | Active since Jan 2020
23 Feb 2026, 13:49
Appaling service.
My experience with Jena&sons has been the most horrible I’ve ever come across,they take large deposits and never deliver.We entered into a turnkey building agreement in Dec 2024,based on “specials” they run on their social media accounts which require you to pay upfront payment of 10%,we started with 5% and started receiving unending calls from them asking when the other 5% will be paid, they then made a promise of covering our engineering services since “Tots” probably their manager was on their case regarding the 5%. Time came for soil tests and engineering services to be done on the land and they refused to cover as promised, we acquired our own since we were not yet acclimatised to their deceptive strategies of getting upfront payment from clients.After some time another 15% was requested before they initiated the project, that was apparently to start with the site establishment and building project, he also made other promises that were not on there on the contract, to cover for our NHBRC, the process took close to 3months and he later said we must cover it,and **** that it was R50k meanwhile it was R26k.We then decided to terminate our contract with them after they refused to honour their promises with fear that we will have serious challenges during the building project and requested our refund, to date, all we get from them is derogatory comments, the matter has been reported to NHBRC. We have every proof to everything written on this post, beware of them.
Helpful (0)
|Replies (0)jM
jeanett M
1 reviews | Active since Jan 2020
23 Feb 2026, 13:49
Appaling service.
My experience with Jena&sons has been the most horrible I’ve ever come across,they take large deposits and never deliver.We entered into a turnkey building agreement in Dec 2024,based on “specials” they run on their social media accounts which require you to pay upfront payment of 10%,we started with 5% and started receiving unending calls from them asking when the other 5% will be paid, they then made a promise of covering our engineering services since “Tots” probably their manager was on their case regarding the 5%. Time came for soil tests and engineering services to be done on the land and they refused to cover as promised, we acquired our own since we were not yet acclimatised to their deceptive strategies of getting upfront payment from clients.After some time another 15% was requested before they initiated the project, that was apparently to start with the site establishment and building project, he also made other promises that were not on there on the contract, to cover for our NHBRC, the process took close to 3months and he later said we must cover it,and **** that it was R50k meanwhile it was R26k.We then decided to terminate our contract with them after they refused to honour their promises with fear that we will have serious challenges during the building project and requested our refund, to date, all we get from them is derogatory comments, the matter has been reported to NHBRC. We have every proof to everything written on this post, beware of them.
0
Replies (0)BG
Babalwa G
1 reviews | Active since Jan 2020
21 Feb 2026, 14:53
Failure to deliver and instal my kitchen, empty promises, ignoring my calls, dishonest Jay and no refund
I paid a deposit to Jena and Sons for a kitchen that was a Black Friday promotion in November 2025 and the installation was advertised before December 2025 holidays. After I submitted my house plans and Prince was sent to my house to view the kitchen and take measurements, I was sent incomplete 3D images (no scullery and the pantry) which were included in the price of the kitchen and the kitchen itself does not take into account my existing appliances and I had a conversation with Prince and he confirmed that he is the one who will install the kitchen. I provided comments as soon as I received my 3D images and highlighted what was missing and requested the outstanding 3D images as I was ignored. To my surprise in January 2026, Jay reverted for the Estate construction dates. I followed back on my comments and at some point he confirmed that they are reworking the 3D images. Until today I have been chasing Jay, he no longer takes my calls, he is ignoring my request for my refund since it is clear that Jena and Sons have failed to deliver. Jay is not picking up the phone, Prince is not picking up his phone and Kelvin from the construction department promised to liaise with Jay and revert and he also disappeared. Everyone in this company is just dishonest. It’s been 3 months since I paid my deposit, I just want my deposit back. I have been patient enough.
Helpful (0)
|Replies (0)BG
Babalwa G
1 reviews | Active since Jan 2020
21 Feb 2026, 14:53
Failure to deliver and instal my kitchen, empty promises, ignoring my calls, dishonest Jay and no refund
I paid a deposit to Jena and Sons for a kitchen that was a Black Friday promotion in November 2025 and the installation was advertised before December 2025 holidays. After I submitted my house plans and Prince was sent to my house to view the kitchen and take measurements, I was sent incomplete 3D images (no scullery and the pantry) which were included in the price of the kitchen and the kitchen itself does not take into account my existing appliances and I had a conversation with Prince and he confirmed that he is the one who will install the kitchen. I provided comments as soon as I received my 3D images and highlighted what was missing and requested the outstanding 3D images as I was ignored. To my surprise in January 2026, Jay reverted for the Estate construction dates. I followed back on my comments and at some point he confirmed that they are reworking the 3D images. Until today I have been chasing Jay, he no longer takes my calls, he is ignoring my request for my refund since it is clear that Jena and Sons have failed to deliver. Jay is not picking up the phone, Prince is not picking up his phone and Kelvin from the construction department promised to liaise with Jay and revert and he also disappeared. Everyone in this company is just dishonest. It’s been 3 months since I paid my deposit, I just want my deposit back. I have been patient enough.
0
Replies (0)jM
jeanett M
1 reviews | Active since Jan 2020
20 Feb 2026, 14:31
Appaling service
Our experience with Jena&Sons was a horrible one and would like to urge people in search of contractors, especially on instagram and facebook to beware of this company, they require large amounts of deposit with false promises and never deliver or do a substandard job , and they are always robust in covering or defending their ********* conduct in that u will be convinced that the complainants are out to tarnish their names.I am yet to share more details about what they have put us through as our case is still underway,progress to be shared in due course. Do not be fooled by the 5 star ratings as they fabricate them.
Helpful (0)
|Replies (0)jM
jeanett M
1 reviews | Active since Jan 2020
20 Feb 2026, 14:31
Appaling service
Our experience with Jena&Sons was a horrible one and would like to urge people in search of contractors, especially on instagram and facebook to beware of this company, they require large amounts of deposit with false promises and never deliver or do a substandard job , and they are always robust in covering or defending their ********* conduct in that u will be convinced that the complainants are out to tarnish their names.I am yet to share more details about what they have put us through as our case is still underway,progress to be shared in due course. Do not be fooled by the 5 star ratings as they fabricate them.
0
Replies (0)OO
Ola O
1 reviews | Active since Jan 2020
16 Feb 2026, 13:35
Beware This Company is *****ulent!!!
This company took a full renovation project of my 2 bedroom from March 2025 and have failed to complete my job after been paid completely. He his a pathological ****, ruthless and heartless in his dealings. He has rendered me homeless for months now His team took out all old bedrooms cupboards kitchen cabinets and islands, all bathrooms shower,tub,toilet and basins. Which was all functional and working 100 percent before the start of the project. He never show up with the new items listed which I have paid for to be changed. No turnkey kitchen, No bathroom tub, no toilet sit or shower or basin , No room cupboards, no 2 tv consoles. Tiling job is incomplete because he didn’t pay the worker which periodically still come make a scene at my apartment for his unpaid job. The apartment is currently non functional. He took the sum of 265000R in total for the project which even excess our initial agreement. When asked for a refund he turns deaf ears. When you react to his nonsense he claims you’re threatening him. This has been a pattern he follows with a lot of customers. A team of private investigators has filed and open a legal case against this company and a warrant will be served accordingly. Beware of the good reviews as they are systematically written by Jena and his team. A lot of bad reviews has also been deleted as there has been a lot of victims of this ****.
Helpful (0)
|Replies (0)OO
Ola O
1 reviews | Active since Jan 2020
16 Feb 2026, 13:35
Beware This Company is *****ulent!!!
This company took a full renovation project of my 2 bedroom from March 2025 and have failed to complete my job after been paid completely. He his a pathological ****, ruthless and heartless in his dealings. He has rendered me homeless for months now His team took out all old bedrooms cupboards kitchen cabinets and islands, all bathrooms shower,tub,toilet and basins. Which was all functional and working 100 percent before the start of the project. He never show up with the new items listed which I have paid for to be changed. No turnkey kitchen, No bathroom tub, no toilet sit or shower or basin , No room cupboards, no 2 tv consoles. Tiling job is incomplete because he didn’t pay the worker which periodically still come make a scene at my apartment for his unpaid job. The apartment is currently non functional. He took the sum of 265000R in total for the project which even excess our initial agreement. When asked for a refund he turns deaf ears. When you react to his nonsense he claims you’re threatening him. This has been a pattern he follows with a lot of customers. A team of private investigators has filed and open a legal case against this company and a warrant will be served accordingly. Beware of the good reviews as they are systematically written by Jena and his team. A lot of bad reviews has also been deleted as there has been a lot of victims of this ****.
0
Replies (0)T
Tebogo
1 reviews | Active since Jan 2020
24 Jan 2026, 05:23
The workmanship was of a high standard, and the transition from the original design to the infinity pool was well executed
The workmanship was of a high standard, and the transition from the original design to the infinity pool was well executed. Communication throughout the process was clear, and the final result met my expectations.
Helpful (0)
|Replies (0)T
Tebogo
1 reviews | Active since Jan 2020
24 Jan 2026, 05:23
The workmanship was of a high standard, and the transition from the original design to the infinity pool was well executed
The workmanship was of a high standard, and the transition from the original design to the infinity pool was well executed. Communication throughout the process was clear, and the final result met my expectations.
0
Replies (0)Z
Zakhe
1 reviews | Active since Jan 2020
23 Jan 2026, 16:10
Although the scope of my project was modest, I greatly appreciate the professional workmanship delivered by Jena & Sons Group on the TV wall unit for my Fourways home
Although the scope of my project was modest, I greatly appreciate the professional workmanship delivered by Jena & Sons Group on the TV wall unit for my Fourways home. The work was executed with precision, care, and a high standard of finish. The end result is both functional and aesthetically pleasing. I am satisfied with the service provided and would confidently recommend their work.
Helpful (0)
|Replies (0)Z
Zakhe
1 reviews | Active since Jan 2020
23 Jan 2026, 16:10
Although the scope of my project was modest, I greatly appreciate the professional workmanship delivered by Jena & Sons Group on the TV wall unit for my Fourways home
Although the scope of my project was modest, I greatly appreciate the professional workmanship delivered by Jena & Sons Group on the TV wall unit for my Fourways home. The work was executed with precision, care, and a high standard of finish. The end result is both functional and aesthetically pleasing. I am satisfied with the service provided and would confidently recommend their work.
0
Replies (0)T