Anrich M

Unprofessional and Arrogant

I am beyond frustrated with how my third-party motor claim has been handled by AIG. After weeks of silence and repeated follow-ups, I formally escalated the matter to the Ombudsman for Short-Term Insurance (OSTI). Immediately after doing so, I was informed/ threatened that my claim will be rejected unless I could provide an “independent witness” — despite the fact that the insured driver admitted fault and this is recorded in the SAPS report. Since that point, communication has effectively stopped., even after follow ups from my side. I have received no response since 22 January 2026, no decision, and no contact details for a manager or senior person despite requesting escalation several times. The timing and conduct as well as the arrogance and unprofessionalism raise serious concerns about whether the Ombudsman process is being treated with the seriousness it deserves, and whether the threat of rejection is being used as leverage after escalation rather than as a genuine assessment of the evidence. This post reflects my personal experience. The matter is currently before the Ombudsman for Short-Term Insurance due to what I believe to be unreasonable delay, poor communication, and unfair claims handling. Futhermore, the broker, Nedbank Insurance, just throws their hands up as "they cant intervene".