Bianca S

Urgent: Health, Safety and Utilities Issues at Illovo Country Estate — Immediate Action Required

Urgent: Health, Safety and Utilities Issues at Illovo Country Estate — Immediate Action Required Good day, I am writing to express my serious frustration and concern about multiple unresolved issues at Illovo Country Estate that were misrepresented before we moved in and that now pose health, safety, and daily-living problems. When we signed the lease, the listing explicitly advertised a pool. Before we moved in, we were told the pool was under repair and that it would be sorted by the end of January. That deadline has passed and the pool remains unusable: the water is green and there is a dead cat in the pool that has been rotting for weeks. This is a clear health and safety risk for residents and visitors and is unacceptable. We were also assured—based on information given—that the property was 100% off-grid and that we would not experience electricity problems, I did query this as I saw complaints on Hello Peter. Instead, we are regularly without power for up to nine hours a day. This is causing major disruption: my son is home-schooling and cannot reliably attend lessons or complete schoolwork; when I come home from work, we cannot cook a meal because there is no power; and the power is often off before we leave in the morning. This level of service is not what we were promised and is not acceptable for a rented home. We have had no electriciy for over 24hrs all our foods have gotten spoilt. Myself and all the other tenents are very unhappy nothing is getting done always empty promises. I am going to with hold my rent until EVERYTHING has been repaired and sorted and We have ALL been compensated, I sent them this email below this morning: I am writing to express my extreme dissatisfaction with the ongoing failures in the estate’s services and to demand immediate action and compensation. The situation has become unacceptable. Summary of problems • Power outage: We have been without power for more than 24 hours. • Food spoilage: All food in my fridge and freezer has gone off; I expect compensation for the full replacement cost. • Education disruption: My son is unable to attend his online schooling because of the power outage. • Swimming pool hazard: The pool remains green, contains a dead cat, and presents a serious health and safety risk; nothing has been done to address this. • Repeated maintenance failures: Slade’s curtain rail in his room is still broken; this is the third time this issue has occurred. • Laundry disruption: Because of the lack of electricity, I will be forced to take our laundry to a laundromat and expect reimbur*****t for those costs. • General concerns: There appears to be poor coordination and inadequate competence among the workers responsible for maintenance and estate services. Remedies requested 1. Immediate restoration of power and a clear timeline for when power will be stable and reliable across the estate. 2. Removal and professional cleaning of the pool, including safe disposal of the animal and treatment to make the pool safe for residents. Provide a schedule for when this will be completed. 3. Compensation for spoiled food. 4. Reimbur*****t for laundry expenses incurred while estate facilities are unavailable. 5. Permanent repair of Slade’s curtain rail and assurance that recurring maintenance issues will be addressed properly. 6. A written plan explaining what steps will be taken to ensure the estate is run as advertised, including timelines and responsible contacts for each item above. Rent and next steps I will withhold rent payments until these issues are resolved and appropriate compensation has been provided. I expect a formal response with a clear action plan and timelines. I will be available tonight at 6:00 PM for a meeting to discuss these matters in person. Please confirm that you can attend and provide the name(s) of any maintenance or management staff who will join. If I do not receive a satisfactory response, I will consider further steps to protect my family’s health, safety, and rights. As this is breach of contract on your side and false adverti*****t All they give us all there is false promises.