Kirsty A

Refuse to givea refund

We purchased a lot of items from their shop for a baby shower for one of our staff members at work. One item was a Baby Gym for R 850-00, another Baby Gym was found and purchased for half the price. We tried to return the baby gym today and were told categorically no refund! The issue is this was purchased with a company credit card, and we were issued a voucher for R 850 forcing us to spend more money at this store we don't need anymore baby stuff just our money back? This is totally unacceptable to my company as we need to show the cash back in our account. There are apparently signs up but really who notices the signs in the shop, this was not communicated at time of purchase nor does it state anywhere on the tax invoice that refunds are not possible! This should have been escalated to management to deal with!