Rudolf K

Disappointing quality control and slow resolution

I’ve had a very disappointing experience with Wootware that stretched over almost a month. My first monitor arrived faulty, with a dead pixel line across the screen. While I understand this isn’t necessarily their fault, the resolution process took close to two weeks, which already felt slow for a DOA product. Since they could not replace the same model, I asked whether a discount could be app**** toward a newer model. After some back-and-forth, I was offered a very small discount, which felt underwhelming given the inconvenience. I eventually agreed to take an open-box unit of the newer model at the listed price, after being assured that it was fully tested and had no damage. When the replacement arrived, it was not in acceptable condition. On a glossy QD-OLED screen the scratches are not immediately obvious, but with even slight inspection there were multiple visible scratches, one of which almost looked like a small crack. Given the nature of the display and the assurances provided, this was unacceptable. I didn’t even connect the monitor — I sent it back immediately. After that, it took another week just to get feedback from them. In total, I received two faulty or damaged monitors, slow turnaround times, and what felt like very little accountability or effort to make the situation right. While communication was polite, the overall handling of the issue was poor, especially for a premium product. I expected much better quality control and faster resolution from a company with Wootware’s reputation.