Kgomotso M

Bad spa day review at Blissful day spa in Sandton

My experience with blissful day spa in morning side Sandton was not to my complete satisfaction. I had bought a voucher via the Fomo app which costed R580 for 2 people 90 minutes treatment. I had made my booking on Monday ( April 20th) confirmed at 08:54 for Wednesday (April 22nd) the fine print of the fomo voucher gives a disclaimer on a 72 hour cancellation policy which is valid , the confirmation booking which I was sent mentioned a 48 hour rescheduling and cancellation policy. It came to my attention on Tuesday evening that I would have to be in meetings all day for work on Wednesday which would result me having to reschedule my spa appointment, due to receiving this information after working hours I saw it fit to text them first thing Wednesday morning. I did so, at first they communication throughout Monday when the booking was done was perfect , however I texted them on Wednesday 09:00 am to let them know about my plan on rescheduling to possibly another day when they would have a slot and I was told about the 48 hour rescheduling policy which I understand, however if I calculated my hours from when the booking was confirmed to the time I texted them about me having to reschedule it was still within the 48 hours in which I had initially booked. Due to a delay in response on the day I had to call them and that’s when I got a response saying “ there’s nothing they can do on their side I was supposed to ask for clarity about the rescheduling policy like other customers normally do” I then responded that if this is a frequently asked question why did they not find it necessary seeing how close I have made my booking that I would have no space for any rescheduling or cancellation, I did not receive an answer , I was just told if I don’t show up I forfeit the entire voucher, mind you the voucher is valid for 3 months . My booking was initially for 12:00-13:30 however due to their delayed responses in the morning of Wednesday I could only then leave my meetings at 11:30 and I stay over an hour away from the location. I explain this to the lady I have been chatting to on WhatsApp and over call that I will be late and I’d still expect the full experience due to their communication slacking that morning and being unreasonable and her reply was that I have to ask and beg the misuse ladies to extend my time . I had then only arrived at the location at 12:59 and was told I could only be given half the experience and if I want the full experience I’d have to pay extra full experience being ( welcome drinks , 60 minute hot stone massage, 30 minute facial with a choice of a foot or Indian head massage and pool access) I only got the hot stone massage which lasted an hour long and only received the welcome drink after the treatment and I was told the pool is only for residents and if I wanted the pool I’d have to drive to the capital hotel . The spa was fair in the treatment but not a good value for money , my partner and I were really looking forward to receiving this treatment however due to work obligations he could not make it on the Wednesday. I would not recommend this place and expect at least a lot more clearer communication when it comes to the rescheduling policy. A text within the booking confirmation to alert me that if I need for reschedule it would be impossible would not have been hard to type as well as it means I would have been expected to reschedule the booking even before doing it in that sense