BH
Bonita H
Active since Jun 2011
2
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2 reviews27 months ago
Worst service I have ever experienced
I have been trying for more than a week to update my policy details with Discovery insure, through UCovered. I have sent multiple emails containing the corrected information and received multiple notifications that the changes have been implemented yet the my policy schedule still contains multiple errors. I have tried logging a complaint with UCovered, but I get put through to the relevant department multiple times and then just kept on hold. This is easily the worst service I have ever experienced.
0 replies
119 months ago
Service Provider............. really?????
<p>I upgraded my data contract in May 2016, I asked the consultant at the store what would happen when my allocated data is used up. He informed me that my internet access would be cut until the next months data was allocated or I purchased an additional data bundle. When I recieved my first bill it was more than I expected. I queried a "package switched data calls" charge on my bill with MTN's customer service and was told that it was a once off charge. The following month I recieved a bill for +-R5000 with R4600 yet again for "package swithced data calls". On enquiry this time I was told that I had unlimited access to the internet on my account until I reach my credit limit of +-R6000 ( which is way above what I have ever spent on a monthly basis with MTN and which I was not informed about). I have asked to see a breakdown of this amount which I was told would take 2-7 working days, it has now been 14 working days and I still haven't recieved it. I have also contacted the store manager several times to complain about the incorrect information I recieved from the consultant, but to date and 2 follow up emails later no response, not even an acknowledgement that the email was recieved. I have not recieved such poor service and dealt with such incompetence in a really, really long time and by looks of all the complaints listed by other users this seems to be a general problem with MTN. I will be reporting this to the Ombudsman as I cannot accept paying the price for their incompentence.</p>
53 replies
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