Honour H

Cedar Storage complaint

HelloPeter Complaint (Cedar Storage) Cedar Storage has handled my case in a shocking and unprofessional manner. There was a break-in on 14 December 2025 at their facility, during which all my furniture and personal belongings were ******. I was never notified of this incident. I only discovered the theft in the second week of January when I went to my storage unit. Despite knowing my unit was empty due to the theft, their finance department still demanded and accepted payment for January. I effectively paid for an empty storage unit. I sent multiple emails requesting feedback, CCTV footage, and an incident report, but received no response. I was later told this information could not be shared due to the POPI Act, yet this was never clearly communicated at the time. The lack of transparency is unacceptable. The site manager’s attitude was arrogant and dismissive, and I was told I had supposedly been called which I dispute. If I was notified, why was I still charged for the following month? I was also informed that the locks sold by Cedar Storage can be opened using keys from other lockers, which raises serious concerns about security. While their contract may protect them legally, the lack of accountability, communication, and basic customer care is alarming. I advise potential customers to be extremely vigilant before trusting Cedar Storage with their belongings. I want my refund for those months but I know with that arrogance the chance it’s very slim.