keenen C

Poor workshop management and customer service i

On Monday 02/02/2026 i tool my vehicle in for a 60000km major service and on Wednesday 04/02/2026 i had to return the vehicle to them because of a noise in the engine bay, on inspection the mechanic who service the vehicle found that the water pump needs to be replaced. Which he missed on wen carrying out the major service 2days before but now i took i have a lost of income for the service day and now 2 or more day without an income because i used my vehicle for work purposes. I have spoke to the Manager at Barrons Bellville, Barins Swart for a courtesy vehicle to use until mine is fixed and he did not feel need to give me one. No costumer should go through this because of a Qualified mechanic at VW Barrons Bellville and management does not want to take blame for this. This unacceptable and i will take this matter further.