MM
MBUSO M
Active since Feb 2026
4
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4 reviews2 months ago
Debt counsel ignoring me with listing me on debt flag while the debts are no
For clarity and record: • My debt review services were terminated in 2020. • All accounts included under the debt review are no longer active and/or have prescribed. • No court order exists authorising the continued listing of my debt review status. • Multiple attempts to obtain assistance and corrective action from your offices have failed. In terms of the National Credit Act 34 of 2005, debt review is a rehabilitative mechanism, intended to assist consumers to resolve over-indebtedness and re-enter the credit market as financially rehabilitated individuals. It is not intended to punish, frustrate, or indefinitely restrict a consumer once its purpose has been fulfilled. Your continued failure to remove my debt review status defeats the purpose of debt review and has resulted in ongoing financial exclusion and administrative prejudice. This has effectively placed me under financial imprisonment, cutting off access to legitimate financial opportunities that are necessary to live a dignified and stable life. This matter has now escalated into a constitutional and human rights concern. I currently have a minor child for whom I am legally and morally responsible. Due to the continued debt review flag, I am being repeatedly denied access to basic financial services, including the ability to open accounts required for medical care, clothing, and essential family needs. The continued restriction no longer serves any lawful or regulatory purpose in relation to my financial position or the debts that previously existed. Instead, it constitutes unjustified interference with my right to dignity, fair administrative action, and the ability to provide for my family. Due to your continued inaction, this matter has already been escalated to the following bodies: • National Credit Regulator (NCR) • National Consumer Tribunal • South African Human Rights Commission (SAHRC) • Relevant credit bureaus and oversight authorities These escalations are currently active. Accordingly, you are hereby required to do the following within seven (7) calendar days of receipt of this email: 1. Issue a certified Clearance Certificate; 2. Take all necessary steps to ensure the immediate removal of my debt review status across all credit bureaus; and 3. Provide written confirmation of compliance and timelines for full implementation. Failure to comply will leave me with no alternative but to proceed with full regulatory enforcement and further legal remedies without further notice. I await your urgent written response. Regards, Mbuso Masango
0 replies
2 months ago
Non-Compliance by Registered Debt Counsellor (NCRDC3377) – Failure to Finalise Debt Review
This review serves as a formal record of non-compliance by Bruce Arendse, Registered Debt Counsellor (NCRDC3377). I app**** for debt review on 12 December 2019. In terms of the National Credit Act (34 of 2005), a debt counsellor is required to provide ongoing assistance, aftercare, reasonable follow-up, and to ensure proper finalisation or lawful termination of the debt review process. The debt review process was terminated around 2020. Since termination, I have made repeated attempts to obtain assistance and the required documentation from the debt counsellor. No reasonable response, follow-up, or aftercare support was provided. All accounts subject to the debt review are closed and prescribed. There is no active debt review process and no enforceable obligations under review. Despite this, the debt review flag remains on my credit profile, solely due to the failure of the debt counsellor to assist with formal closure. The continued listing is unreasonable, prejudicial, and inconsistent with the purpose of debt review, which is to rehabilitate consumers financially — not to impose indefinite restriction in the absence of active debt or lawful process. Due to the prolonged failure to resolve this matter, I have formally escalated the issue to the National Credit Regulator (NCR), the National Consumer Tribunal, and relevant human rights structures for review and determination. Relief Requested I require: Immediate assistance to remove the debt review flag Written confirmation of proper termination and closure of the debt review Provision of all documentation required to regularise my credit profile Consumer Warning Consumers are advised that failure by a debt counsellor to provide ongoing aftercare and proper closure may result in long-term and unjustified credit prejudice, even after debts have prescribed and accounts have closed.
0 replies
2 months ago
Non-Compliance by Registered Debt Counsellor (NCRDC3377) – Ongoing Consumer Prejudice
This review serves as a formal record of non-compliance by Bruce Arendse, Registered Debt Counsellor (NCRDC3377). I app**** for debt review on 12 December 2019. In terms of the National Credit Act (34 of 2005), a debt counsellor is required to provide ongoing assistance, aftercare, reasonable follow-up, and to ensure proper finalisation or lawful termination of the debt review process. The debt review process was terminated around 2020. Since termination, I have made repeated attempts to obtain assistance and the required documentation from the debt counsellor. No reasonable response, follow-up, or aftercare support was provided. All accounts subject to the debt review are closed and prescribed. There is no active debt review process and no enforceable obligations under review. Despite this, the debt review flag remains on my credit profile, solely due to the failure of the debt counsellor to assist with formal closure. The continued listing is unreasonable, prejudicial, and inconsistent with the purpose of debt review, which is to rehabilitate consumers financially — not to impose indefinite restriction in the absence of active debt or lawful process. Due to the prolonged failure to resolve this matter, I have formally escalated the issue to the National Credit Regulator (NCR), the National Consumer Tribunal, and relevant human rights structures for review and determination. Relief Requested I require: Immediate assistance to remove the debt review flag Written confirmation of proper termination and closure of the debt review Provision of all documentation required to regularise my credit profile Consumer Warning Consumers are advised that failure by a debt counsellor to provide ongoing aftercare and proper closure may result in long-term and unjustified credit prejudice, even after debts have prescribed and accounts have closed.
0 replies
2 months ago
Debtline terminated service but failed to assist with removal
Company: Debtline Debt counsellor :Bruce Arendse Title: Debt review terminated but no assistance with clearance or removal Review: I app**** for debt review through Debtline on 12 December 2019, as confirmed in my official documentation. The debt review was handled by Bruce Arendse, a registered debt counsellor (NCRDC3377). My application, budget, and fee structure were all formally processed and accepted �. 824889_APPROVAL.pdf None Around 2020, the debt review service was terminated. Since then, I have made multiple attempts to contact both Debtline and the debt counsellor for assistance with a clearance certificate, guidance, or any formal process to remove the debt review status. Unfortunately: I received no proper exit guidance after termination My emails and follow-ups have gone unanswered I was left to resolve the removal of debt review on my own I am now being asked by credit bureaus for documents that the debt counsellor should reasonably assist with The debts linked to this process are closed and/or prescribed, yet my debt review status remains unresolved due to the lack of cooperation and aftercare support from Debtline. Debt review is a serious legal and financial process. Clients should not be abandoned once services are terminated. This experience has caused unnecessary stress, delays, and financial prejudice. I am posting this review in the hope that Debtline will finally engage and assist with formally concluding this matter.
0 replies
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