PM
Phemelo M
Active since Jun 2011
6
Reviews
0
Industries
Reviews
6 reviews122 months ago
Virgin Active has stolen my money yet again
This is the 3rd complaint I have written about Virgin Active this year & we are only in the 4th month of the year!! It seems they have no desire to resolve the matter as they see it fit to continuoulsy steal my money. In March 2016, VA debited R650 from my account, about R150 more than what they should have. I called on 8 April '16 to enquire about this as it keeps happening every month and I was told that they received an instruction from Discovery Vitality to cancel my membership - which means I don't qualify for a discount anymore, hence the higher monthly premium. VA even gave me a bacth no 3014 to quote when I contact Vtality. Discovery Vitality on the other hand is telling me that what they can see is that VA activated my membership on 1 January 2016 and cancelled it the very same day. Vitality confirmed that they are not even able to see how many visits I have made to the gym. This is a clear indiaction that VA is unethical and does not want to take accountability. I'm tired of being sent from pillar to post. I'm tired of spending extra money which I dont have every month, on follow-up calls, tryng to resolve this nonsense that I didn't create. PLEASE OWN UP & PAY ME BACK!!
75 replies
122 months ago
Pretor conducts business affairs unethically
I contacted Pretor in February 2016 to assist me with sourcing a tenant for my unit. The paperwork was completed and Katlego Khunou was assigned as the retal agent on the property. I gave Pretor the keys to my place to make it easier when they take tenants to view, but to my surprise on 13 March 2016 I got to the house to find someone had been allowed to move in without all valid checks being done; no lease agreemnet signed and I as the owner had not been consulted. Pretor has not been helpful and has not provided any valid explanations. What's worse is that I'm still waiting for the lease agreement for March. I received my rental amount late for April 2016 on the 11th day of the month and worse it was short. In this period Pretor did not have the decency to notify me or keep me updated. As a client I have received appalling service and all Pretor is interedted in, is making money, with no considerration for their clients. I have sent multiple e-mails and the Manager, Wilma Groenewald has not bothered to respond.
0 replies
123 months ago
Great service
After a long day at work on 19 Feb 2016, I stopped to grab some pizza at Col'?acchio. The place was fairly busy but I was greeted with a smile, served with a smile and each waiter that walked by while I was waiting for my food made sure they make conversation. I noticed that all the staff were male, including the Manager. Never seen a group of people so happy to be at work. Sadly their speed point machines were malfunctioning, so after several attempts to make payment with no luck, they decided to give me the pizza on the house. What a treat!!
0 replies
123 months ago
Sub-standard service from black female owned co.
In Dec 2015 I contacted Zamapho Property Management (ZPM) to assist me with finding tenants for my townhouse. I came across their details on Property24 thought it would be a good idea to support a black owned company, which unfortunately turned out to be a nightmare. They didn't waste time in finding me 2 tenants. However when I received the lease agreement it had at least 8 errors, ranging from incorrect personal details, to contradictory sub clauses. 23 days after moving in, neighbours in the complex alerted me that there were @ least 10 men staying in my unit (2 bed 1 bath) - ZPM had led me to believe that two people were staying there. Upon doing my own investigation, I found my place in a vandalised and messy state. Even after ZMP saw the state of the house, they told me I could not evict the tenants. They promised to do weekly inspections, and to date, I have not received feedback, unless I ask for it. When I questioned why I should be begging for feedback for services I have paid for, The owner of ZPM had the nerve to tell me that she is doing me a favour. The tenants should move out 2moro, but ZPM has not even bothered to facilitate the process for me to get my keys
0 replies
124 months ago
Virgin active stole my money - AGAIN
In January 2015 I wrote a complaint about bad service received from Virgin Active Cresta; the rude Club Manager who told me that I know too much while standing at reception (I have not received an apology in this regard); a card that was not issued to me even after multiple follow ups; debit order for Club V that was still running even though my son is no longer a member and additional R145 that was debited from my account.<br> The incorrect debits were reversed and the money evetually credited to me, but now this month (Feb 2016) VA has decided to debit incorrectly again and and worse, more than what was incorrectly debited last month. I'm getting fed up with this as I do not have the time to work at resolving the same issue every month.<br> I 'm sick of tired apologies when the matter has not really been resolved. Virgin Active - I want my money back!!!
75 replies
126 months ago
One month to process refund at Rochester
I bought a novelty chair ror R2000.00 from Rochester Centurion on 24 October 2015 and requested to collect it from their Northgate branch. Upon moving to my new house, I realised the chair was too big for the corner I wanted to place it in and I went to Northgare to cancel the order on 1 November 2015. Three weeks later I still hadn't received my money. The salesman who had helped me, Khathutshelo Mulaudzi was avoiding and not returning my calls. When I asked to speak to someone more senior I was being blocked. I was told the signature on the order form and the cancellation form don't match but no one was willing to send me proof when I challenged them. I was not given feedback or timelines of how long it would take to process the refund. No one wanted to give me answers. On 28 November I went back to Centurion to follow up and was told I would have my money the following day. I had to follow up twice more before the money was refunded on 1 December 2015. I'm appalled at the disgusting service I received, considering I hadn't even taken delivery of the goods. I will never buy from this store and would not recommend it to anyone.
75 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (83.33333333333333%)
1 Star
0 (0%)