FELLICIA M

WESTVAAL MBOMMBELA CAR SERVICE THE WORST EXPERIENCE

on the 31st od January 2026 i took my peugeot 2017 3008 to Westvaal Mbombela. I am from Lydenburg Mpumalanga and they don't service Peugeot cars so I had to drive to Mbombela in the morning and I have arrived there at 07h25. i was number 5 on line because they are closing at 12h00 and that was worrisome and the car there were no old things that they replaced nor new boxes of new things to show that they have repaired like other dealerships. When i arrived there the service advisor asked me questions and i told him that i only want a full service on my car and it is a cash payment and he told me that they will call me with the final amount. Hardly an hour they call with the amount and i agreed with the amount. Half past 11 they called and said they were done. i then went there to pick up the car. when i took the car the spanner light and the engine light were on and the car was shaking . i reversed and told them that the is not the way i left it the technician told me i must come back next week friday to do a full diagnosis and i asked why friday he said they are fully booked and he changed to tuesday. i then drove out and still the car was shaking . i then left my car at my aunts place because the condition was very bad and there was water on the engine and i thought they didn't blow out all the water out. Monday i went there to formaly report the incident and about the condition of the car , i was told to bring the car in they will check what was wrong. Monday passed they didn't say anything, tuesday came again nothing and Wednesday i decide to go to Nelspruit to find out what's happening and they told me that the still need to check it out. i told them how i am spending unnecessary monies to come to nelspruit for sweet nothing. the sad part is that they didn't give me a full service report or any service check list up until today. They don't have any answers for my disputes all they tell me they will give a quotation of what is broken on the car and i went to the dealership and my car was in a perfect condition. Please someone out there please help me in resolving this matter.