WM
Westvaal Motor Group
Claimed Business
WM
Westvaal Motor Group
Claimed Business
17 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Westvaal Motor Group faces significant criticism across multiple branches including Mbombela, Menlyn, Klerksdorp, and Rustenburg. Recurring complaints centre on poor after-sales support, unresolved vehicle defects, lack of communication from workshop managers, and delays in repairs leaving customers without transport for extended periods. Several reviewers described dangerous mechanical and electronic failures on newly purchased or recently serviced vehicles. Positive feedback highlights individual staff members such as Robert Mphahlele and Thokozane Khoza for professionalism and same-day service, and the Paarl branch for an excellent sales experience.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#44
in Automotive
NPS Score
-50
Recommended: Unlikely
Review Distribution
1.7|17 Reviews
May '25 - Apr '26
5(17.7%)
4(0%)
3(0%)
2(0%)
1(82.4%)
5(17.7%)
4(0%)
3(0%)
2(0%)
1(82.4%)
Frequently Asked Questions About Westvaal Motor Group
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (17)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceQC
Quinton C
1 reviews | Active since Jan 2020
20 Feb 2026, 10:39
Peugoet Landtrek - Most unreliable, unsafe, falsely advertised and marketed bakkie I've ever bought
Most unreliable, unsafe, falsely advertised and marketed bakkie ive ever bough: 3 companies involved here, thus will write this review to all 3: namely Westvaal Motor Group Rustenburg, Stellantis, Peugeot George. I Purchased on 29 Aug 2025 through dealership financing a brand new facelift Peugeot Landtrek AT 4x4 double cab from this dealership in Rustenburg. VIN:VR3FDAHDYS3025854; Engine: 55Z0000277 From 2500km we have encountered MULTIPLE breakdowns and issues on this vehicle for which i will provide the lists of emails, what's ups, telephone calls between myself, Adriaan (after sales George), Innocent and his supervisors at STELLANTIS(warranty division) and Hannes (salesman) Jannie Stroh(Dealer Principle) from Westvaal Rustenburg I reside in George Western Cape thus take my vehicle to Peugeot George for assistance. Adriaan is the ONLY person trying to assist with this matter but believe he is NOT getting the support from Peugeot SA, Westvaal, Stellantis. Here are the shocking issues with the vehicle: 1)Total rear suspension failure- cant load more than 300kg then knocks through, thus not as per dealer spec sheet 1020kg-1050kg. This renders this vehicle TOTALLY ineffective and inadequate to use on the farm for which i purchased it. Vehicle totally unstable on road, especially gravel roads, vehicle drifts and feels like its going to overturn. 2) rear shock failure 3)front suspension failure knocking through- new issue 4)tail gate latch faulty, cant open or close 5)total electronic shutdown and failure while driving- 3 times now 6)fuel range incorrect calibration and display, vehicle cuts out between 100km and 83km left on display. 2 incidents of my wife and children stranded next to road side. required to call out breakdown services to jumpstart vehicle and reset engine light display. 7)poor braking capability, seems to be same in rest of fleet 8)center display flashing and flickering or dies while driving 9)driver side wiper not removing water off windshield 10)keys and locking issues initially I work outside of SA thus purchased a brand new vehicle to ensure peace of mind, reliability and functionality with my family. This is not the case, as all three these companies have accepted in their poor attempt, delay tactics, negating from responsibilities, put my family in grave danger, discomfort, stranded alongside the road (wife and daughters-THIS IS UNACCEPTABLE). The vehicle totally cutting out in the Outeniqua mountain pass- TOTALLY UNACCEPTALBE. I refuse to accept the liability place on us as the customer. I have requested multiple times for Peugeot to please refund me my money, settle the financing and take the vehicle back into their stock whereby they have time to fix it and not constantly place this inconvenience on me. The excuse is they must first see if its not fixable before making that decision but have NOT ONCE provided me with any alternative vehicle to continue with my business every time there is an issue and tests or repairs must be done. This i have been requesting all along with empty promises and excuses not to take back this DUD they force me to use it as I'm destitute without a vehicle required daily. This is another delay tactic to allow the vehicle to run past the demo kilometers of 12500km then they cant just take it back onto floor. To this day i have NOT received a report on the condition of the repairs, the ROOT CAUSE ANALYSIS conducted for these factory faults and how they will be fixed and prevented to happen again. I am utterly fed-up with the support and quality of this brand Peugeot and implore all forums and platforms within the motor vehicle industry, social media, news to make use of this factual evidence to think wisely before every considering purchasing endless problems and putting their own and other families on the roads in danger. I always ask the other persons to put themselves in my shoes and what would they accept and tolerate. My aim here is only to return the defective vehicle, get a refund and move on with my journey with a reliable working vehicle. This has been a ongoing request for 6 months now. Another delay tactic to exceed the return period if one is not satisfied with the finance or sale agreement. Welcome to call me to discuss and interview me on facts. 0828265400 Regards Quinton Chuter
Helpful (0)
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Quinton C
1 reviews | Active since Jan 2020
20 Feb 2026, 10:39
Peugoet Landtrek - Most unreliable, unsafe, falsely advertised and marketed bakkie I've ever bought
Most unreliable, unsafe, falsely advertised and marketed bakkie ive ever bough: 3 companies involved here, thus will write this review to all 3: namely Westvaal Motor Group Rustenburg, Stellantis, Peugeot George. I Purchased on 29 Aug 2025 through dealership financing a brand new facelift Peugeot Landtrek AT 4x4 double cab from this dealership in Rustenburg. VIN:VR3FDAHDYS3025854; Engine: 55Z0000277 From 2500km we have encountered MULTIPLE breakdowns and issues on this vehicle for which i will provide the lists of emails, what's ups, telephone calls between myself, Adriaan (after sales George), Innocent and his supervisors at STELLANTIS(warranty division) and Hannes (salesman) Jannie Stroh(Dealer Principle) from Westvaal Rustenburg I reside in George Western Cape thus take my vehicle to Peugeot George for assistance. Adriaan is the ONLY person trying to assist with this matter but believe he is NOT getting the support from Peugeot SA, Westvaal, Stellantis. Here are the shocking issues with the vehicle: 1)Total rear suspension failure- cant load more than 300kg then knocks through, thus not as per dealer spec sheet 1020kg-1050kg. This renders this vehicle TOTALLY ineffective and inadequate to use on the farm for which i purchased it. Vehicle totally unstable on road, especially gravel roads, vehicle drifts and feels like its going to overturn. 2) rear shock failure 3)front suspension failure knocking through- new issue 4)tail gate latch faulty, cant open or close 5)total electronic shutdown and failure while driving- 3 times now 6)fuel range incorrect calibration and display, vehicle cuts out between 100km and 83km left on display. 2 incidents of my wife and children stranded next to road side. required to call out breakdown services to jumpstart vehicle and reset engine light display. 7)poor braking capability, seems to be same in rest of fleet 8)center display flashing and flickering or dies while driving 9)driver side wiper not removing water off windshield 10)keys and locking issues initially I work outside of SA thus purchased a brand new vehicle to ensure peace of mind, reliability and functionality with my family. This is not the case, as all three these companies have accepted in their poor attempt, delay tactics, negating from responsibilities, put my family in grave danger, discomfort, stranded alongside the road (wife and daughters-THIS IS UNACCEPTABLE). The vehicle totally cutting out in the Outeniqua mountain pass- TOTALLY UNACCEPTALBE. I refuse to accept the liability place on us as the customer. I have requested multiple times for Peugeot to please refund me my money, settle the financing and take the vehicle back into their stock whereby they have time to fix it and not constantly place this inconvenience on me. The excuse is they must first see if its not fixable before making that decision but have NOT ONCE provided me with any alternative vehicle to continue with my business every time there is an issue and tests or repairs must be done. This i have been requesting all along with empty promises and excuses not to take back this DUD they force me to use it as I'm destitute without a vehicle required daily. This is another delay tactic to allow the vehicle to run past the demo kilometers of 12500km then they cant just take it back onto floor. To this day i have NOT received a report on the condition of the repairs, the ROOT CAUSE ANALYSIS conducted for these factory faults and how they will be fixed and prevented to happen again. I am utterly fed-up with the support and quality of this brand Peugeot and implore all forums and platforms within the motor vehicle industry, social media, news to make use of this factual evidence to think wisely before every considering purchasing endless problems and putting their own and other families on the roads in danger. I always ask the other persons to put themselves in my shoes and what would they accept and tolerate. My aim here is only to return the defective vehicle, get a refund and move on with my journey with a reliable working vehicle. This has been a ongoing request for 6 months now. Another delay tactic to exceed the return period if one is not satisfied with the finance or sale agreement. Welcome to call me to discuss and interview me on facts. 0828265400 Regards Quinton Chuter
0
Replies (0)BM
Bongani M
1 reviews | Active since Jan 2020
16 Feb 2026, 07:01
BEST SERVICE RECEIVED FROM ROBERT AT WESTVAAL LIMPOPO SERVICE CENTRE
Excellent service received from the team, especially Robert Mphahlele. I arrived as a walk-in client without an appointment, but Robert handled the situation with professionalism, efficiency, and a positive attitude. He made it possible for me to get a same-day booking and ensured my car was serviced without any hassle. The level of customer care, clear communication, and willingness to assist truly stood out. This is service excellence at its best. Big up to the Westvaal Limpopo Service Centre team for going above and beyond! 👏🚗✨
Helpful (0)
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Bongani M
1 reviews | Active since Jan 2020
16 Feb 2026, 07:01
BEST SERVICE RECEIVED FROM ROBERT AT WESTVAAL LIMPOPO SERVICE CENTRE
Excellent service received from the team, especially Robert Mphahlele. I arrived as a walk-in client without an appointment, but Robert handled the situation with professionalism, efficiency, and a positive attitude. He made it possible for me to get a same-day booking and ensured my car was serviced without any hassle. The level of customer care, clear communication, and willingness to assist truly stood out. This is service excellence at its best. Big up to the Westvaal Limpopo Service Centre team for going above and beyond! 👏🚗✨
0
Replies (0)HvdR
Henri van der Ryst
1 reviews | Active since Jan 2020
12 Feb 2026, 14:37
Westvaal Volkswagen Mbombela: Poor Workmanship and Customer Relations
Westvaal Volkswagen Mbombela. 5 November 2025, I took my Amarok for its 240000km services. I requested the V-belt tensioner to be inspected as it was making a noise. During the service, a timing-belt kit was installed, as well as a new V-belt and a V-belt tensioner. Total cost of service = R20 112.78. During a visit to the KNP, driving with open windows, I heard a strange noise from the engine. On inspection the tensioner pulley was found to vibrate a lot. I send a video of this vibration to the service dealer but no definite solution was offered. 21 November2025, after arrangements with Amanda, I took the vehicle back for inspection. Samantha and Stephan assisted me on the day. The tensioner pulley was again replaced at no cost to me. On inspection, the tensioner was still vibrating, and the strange noise was still there. It was said to me that there is no cer*****y if the tensioner should vibrate or be stable. No other 2.0tdi Amarok was on the floor to compare with. As the workshop manager was not at work on this day, I was told that I will be contacted on Monday, 1 December with an answer on the vibrating tensioner. The next communication between Westvaal Volkswagen and myself will be this letter, 66 days later. Not getting response/service from Westvaal Volkswagen, I asked social media for assistance. An immediate answer from a person from VAG Spec Group was to replace the Alternator pulley. I don’t know the details, but this is a “clutch-pulley”. According to him this alternator pulley failing was the cause for the tensioner to be damaged. 17 January 2026 I took my vehicle to VAG Menlyn. The alternator pulley was replaced and my vehicle is as new, no vibration, no strange noise, running like an Amarok should. Cost for alternator replacement = R2 408.19. 26 January 2026 I send above email to Westvaal Volkswagen for Workshop Manager and Sales Executive's attention. No reply 4 February 2026 WhatsApp message to Sales Executive. Speedy reply confirms receiving mail and discussing with Workshop Manager. No reply from WShop Manager. 12 February 2026 Again confirms issue was brought under WShop Manager’s attention and to expect a phone call. No reply from WShop Manager. I've had dealings with this institution since 2011. Never did I experience any problems with 2 vehicles been serviced by them . Only change I know was Westvaal taking over from Alan Hudson Volkswagen. I really don't trust this institution to service any of my vehicles in the future. The service I received from Amanda (Sales Executive) and Samatha (Service Consultant), was exceptional. I sallute you.
Helpful (0)
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Henri van der Ryst
1 reviews | Active since Jan 2020
12 Feb 2026, 14:37
Westvaal Volkswagen Mbombela: Poor Workmanship and Customer Relations
Westvaal Volkswagen Mbombela. 5 November 2025, I took my Amarok for its 240000km services. I requested the V-belt tensioner to be inspected as it was making a noise. During the service, a timing-belt kit was installed, as well as a new V-belt and a V-belt tensioner. Total cost of service = R20 112.78. During a visit to the KNP, driving with open windows, I heard a strange noise from the engine. On inspection the tensioner pulley was found to vibrate a lot. I send a video of this vibration to the service dealer but no definite solution was offered. 21 November2025, after arrangements with Amanda, I took the vehicle back for inspection. Samantha and Stephan assisted me on the day. The tensioner pulley was again replaced at no cost to me. On inspection, the tensioner was still vibrating, and the strange noise was still there. It was said to me that there is no cer*****y if the tensioner should vibrate or be stable. No other 2.0tdi Amarok was on the floor to compare with. As the workshop manager was not at work on this day, I was told that I will be contacted on Monday, 1 December with an answer on the vibrating tensioner. The next communication between Westvaal Volkswagen and myself will be this letter, 66 days later. Not getting response/service from Westvaal Volkswagen, I asked social media for assistance. An immediate answer from a person from VAG Spec Group was to replace the Alternator pulley. I don’t know the details, but this is a “clutch-pulley”. According to him this alternator pulley failing was the cause for the tensioner to be damaged. 17 January 2026 I took my vehicle to VAG Menlyn. The alternator pulley was replaced and my vehicle is as new, no vibration, no strange noise, running like an Amarok should. Cost for alternator replacement = R2 408.19. 26 January 2026 I send above email to Westvaal Volkswagen for Workshop Manager and Sales Executive's attention. No reply 4 February 2026 WhatsApp message to Sales Executive. Speedy reply confirms receiving mail and discussing with Workshop Manager. No reply from WShop Manager. 12 February 2026 Again confirms issue was brought under WShop Manager’s attention and to expect a phone call. No reply from WShop Manager. I've had dealings with this institution since 2011. Never did I experience any problems with 2 vehicles been serviced by them . Only change I know was Westvaal taking over from Alan Hudson Volkswagen. I really don't trust this institution to service any of my vehicles in the future. The service I received from Amanda (Sales Executive) and Samatha (Service Consultant), was exceptional. I sallute you.
0
Replies (0)FM
FELLICIA M
1 reviews | Active since Jan 2020
5 Feb 2026, 07:21
WESTVAAL MBOMMBELA CAR SERVICE THE WORST EXPERIENCE
on the 31st od January 2026 i took my peugeot 2017 3008 to Westvaal Mbombela. I am from Lydenburg Mpumalanga and they don't service Peugeot cars so I had to drive to Mbombela in the morning and I have arrived there at 07h25. i was number 5 on line because they are closing at 12h00 and that was worrisome and the car there were no old things that they replaced nor new boxes of new things to show that they have repaired like other dealerships. When i arrived there the service advisor asked me questions and i told him that i only want a full service on my car and it is a cash payment and he told me that they will call me with the final amount. Hardly an hour they call with the amount and i agreed with the amount. Half past 11 they called and said they were done. i then went there to pick up the car. when i took the car the spanner light and the engine light were on and the car was shaking . i reversed and told them that the is not the way i left it the technician told me i must come back next week friday to do a full diagnosis and i asked why friday he said they are fully booked and he changed to tuesday. i then drove out and still the car was shaking . i then left my car at my aunts place because the condition was very bad and there was water on the engine and i thought they didn't blow out all the water out. Monday i went there to formaly report the incident and about the condition of the car , i was told to bring the car in they will check what was wrong. Monday passed they didn't say anything, tuesday came again nothing and Wednesday i decide to go to Nelspruit to find out what's happening and they told me that the still need to check it out. i told them how i am spending unnecessary monies to come to nelspruit for sweet nothing. the sad part is that they didn't give me a full service report or any service check list up until today. They don't have any answers for my disputes all they tell me they will give a quotation of what is broken on the car and i went to the dealership and my car was in a perfect condition. Please someone out there please help me in resolving this matter.
Helpful (0)
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FELLICIA M
1 reviews | Active since Jan 2020
5 Feb 2026, 07:21
WESTVAAL MBOMMBELA CAR SERVICE THE WORST EXPERIENCE
on the 31st od January 2026 i took my peugeot 2017 3008 to Westvaal Mbombela. I am from Lydenburg Mpumalanga and they don't service Peugeot cars so I had to drive to Mbombela in the morning and I have arrived there at 07h25. i was number 5 on line because they are closing at 12h00 and that was worrisome and the car there were no old things that they replaced nor new boxes of new things to show that they have repaired like other dealerships. When i arrived there the service advisor asked me questions and i told him that i only want a full service on my car and it is a cash payment and he told me that they will call me with the final amount. Hardly an hour they call with the amount and i agreed with the amount. Half past 11 they called and said they were done. i then went there to pick up the car. when i took the car the spanner light and the engine light were on and the car was shaking . i reversed and told them that the is not the way i left it the technician told me i must come back next week friday to do a full diagnosis and i asked why friday he said they are fully booked and he changed to tuesday. i then drove out and still the car was shaking . i then left my car at my aunts place because the condition was very bad and there was water on the engine and i thought they didn't blow out all the water out. Monday i went there to formaly report the incident and about the condition of the car , i was told to bring the car in they will check what was wrong. Monday passed they didn't say anything, tuesday came again nothing and Wednesday i decide to go to Nelspruit to find out what's happening and they told me that the still need to check it out. i told them how i am spending unnecessary monies to come to nelspruit for sweet nothing. the sad part is that they didn't give me a full service report or any service check list up until today. They don't have any answers for my disputes all they tell me they will give a quotation of what is broken on the car and i went to the dealership and my car was in a perfect condition. Please someone out there please help me in resolving this matter.
0
Replies (0)HN
ES
Ernest S
1 reviews | Active since Jan 2020
30 Jan 2026, 12:47
I would like to sincerely commend Isuzu Westvaal Nelspruit for the excellent service I received
I would like to sincerely commend Isuzu Westvaal Nelspruit for the excellent service I received. The entire team was outstanding, starting with the manager, whose professionalism set the tone for a great experience. A special mention goes to the salesman, Mr Thokozane Alex Khoza, who assisted me exceptionally well from start to finish. He was knowledgeable, patient, and always willing to go the extra mile to ensure everything went smoothly. The overall service was professional, efficient, and truly customer-focused. Well done to the whole team—keep up the great work!
Helpful (0)
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Ernest S
1 reviews | Active since Jan 2020
30 Jan 2026, 12:47
I would like to sincerely commend Isuzu Westvaal Nelspruit for the excellent service I received
I would like to sincerely commend Isuzu Westvaal Nelspruit for the excellent service I received. The entire team was outstanding, starting with the manager, whose professionalism set the tone for a great experience. A special mention goes to the salesman, Mr Thokozane Alex Khoza, who assisted me exceptionally well from start to finish. He was knowledgeable, patient, and always willing to go the extra mile to ensure everything went smoothly. The overall service was professional, efficient, and truly customer-focused. Well done to the whole team—keep up the great work!
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steffan J
1 reviews | Active since Jan 2020
25 Sept 2025, 06:40
Beyond Excellent Service
I bought i Citroen C3 1.2T Max feom West Vaal Paarl on 16 September 2025. The service has exceeded excellent. Muller the sales executive listened to exactly what i wanted and kept me up to date. Alicia only got the approval terms i asked for and explained everything with no rush. She takes her time to make a customer not just feel like a number. Charl their work shop manager even helped to answer all the technical questions and There Sales manager also makes a person feel welcome. I would suggest anyone to rather take a drive and deal with West Vaal Paarl. You will not get anywhere els better service
Helpful (0)
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steffan J
1 reviews | Active since Jan 2020
25 Sept 2025, 06:40
Beyond Excellent Service
I bought i Citroen C3 1.2T Max feom West Vaal Paarl on 16 September 2025. The service has exceeded excellent. Muller the sales executive listened to exactly what i wanted and kept me up to date. Alicia only got the approval terms i asked for and explained everything with no rush. She takes her time to make a customer not just feel like a number. Charl their work shop manager even helped to answer all the technical questions and There Sales manager also makes a person feel welcome. I would suggest anyone to rather take a drive and deal with West Vaal Paarl. You will not get anywhere els better service
0
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