Nthabiseng M

Exceptional Patient Experience and Quality Care

Exceptional Patient Experience and Quality Care: Where do I even begin thanking the hospital that took such incredible care of my baby? I write this with tears in my eyes and a heart full of gratitude. God has paved a path in my career where I have met people I now call family. It took just one call on Wednesday morning, the 28th of January, for my baby’s hospital stay to become possible and for that, I will be forever grateful. From the moment I walked into the hospital, I felt the true spirit of ubuntu. I felt the love and compassion of every individual, not only as an ex-employee, but as a mother. My family felt that same love not just as visitors, but as family members of the patient. As Nelson Mandela said, “What counts in life is not the mere fact that we have lived, but the difference we have made to the lives of others.” The team at Nelson Mandela Children’s Hospital makes that difference daily. This hospital truly stands for Tata Madiba’s vision and mission, and I am a living testament to that. Thank you to the entire hospital team, from the bottom of my heart.