Lindsay R

Highly devastated and saddened

The worst entry receptionist woman ever . We brought our dog in as he was very sluggish and slow and the vet told us he was not the only one and that there were a few there on drip. With no scans or any other diagnosis, he gave us pills and gave the dog 2 injections and sent us home. We were put off because he gave him antibiotics and also diarrhea pills even though the little guy was mostly constipated. WE went the next morning as he had not improved during the night....... to be met on the stoep by the same sultry assistant who was adamant that we had to wait the extra 15 minutes for opening time. We are old so being invited in for a seat would have been nice as there were no other people there at that stage. After we got to the vet he said we would have to leave him there as they would put him on a drip ........... The reception was very quick to ask for R5,000 as a deposit which freaked us out as can be imagined. The next day they phoned my wife and told her to come in and say goodbye to him. !!!!! We still dont know what was actually the problem as it happened so quickly. Now what raised a red flag for us was the fact that soon after a bloke I know told us the very same thing. His dog had a limp that they couldnt sort out themselves and they took him in. Medication and sent home and 2 days later.............. dead. Maybe we are paranoid but the whole experience devastated us and the care was non existent and the bill was really hectic. We will never use that vet ever again and also not recommend them . We are still devastated by his passing as he was one of us on another level.. We had 2 mini Dachshunds that were treated at Panorama here in Cape Town and both ( after lots of care and xrays etc) were put down as I could see the back problems were (after caring tests and attention) beyond help. They both had 2 back spine ops each to no avail unfortunately. The 2nd dog we never got a bill for when he passed away. We had a caring condolence card from them .......... something we never got from Glencairn vets. Maybe I should stop................ The reviews I have read .... they must be talking about a different organization it seems. Look ..... I seldom write bad reports and moan but he was dear to our hearts.