TASHO B

SELLING ME A CAR THAT WAS ALREADY SOLD? INCOMPETENCE TO THE MANAGERS AND STAFF INVOLVED

I CHALLENGE CMH FORD HATFIELD TO TELL ME IF I AM WRONG. On 05 Feb 2026 at around 8am, I spoke to Sydney, a sales rep of CMH Ford Hatfield. I expressed my interest in a vehicle. Sydney then sent me more pictures and we spoke about proceeding to do a finance application for me to purchase this vehicle. He had also spoken to his manager of CMH Hatfield. The finance manager/senior, Khanye, then called me and we spoke about the finance. Everything was fine and I sent through all documentation for the application as whole which took up my entire morning. After lunch I received a message from Sydney who informed me that the vehicle was ALREADY sold and he was not aware of it. What’s concerning is between the lot manager, finance manager and Sydney, nobody knew the car was already sold? They requested documents from me not knowing the car was already sold? It took them almost a whole day to realize that the car has been sold. Making everything worse was my application was already put through which NEGATIVELY affects my credit score. Sydney told me that the manager will give me a call but he hasn’t within the hour. VERY DISSAPPOINTED BY THEIR INCOMPETENCY. WILL NEVER EVER DO BUSINESS WITH ANY CMH DEALERSHIP IF THIS IS THE QUALITY OF STAFF & MANAGEMENT THAT RUN’S THE SHOW.