CMH Ford Hatfield
Unclaimed Business
|1.1|8 Reviews (last 12 months)|This business does not respond to reviews
CMH Ford Hatfield
Unclaimed Business
|1.1
8 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1.1|8 Reviews
Jul '25 - Jun '26
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
13 Feb 2026, 07:04
Extremely Bad Customer Service
Extremely Bad service. Service advisors don’t even care about you unsatisfied customer. Brought it my Ford 2.2tdi for service, paid R7700. They refuse to give me mechanic notes about what they he observed during vehicle test drive. They say I must pay R1300 to get feedback from vehicle test drive they did after a service which I paid for. I spoke to two ladies. Service advisor and another lady coordinating vehicles in the workshop.
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Anonymous
1 reviews | Active since Jan 2020
13 Feb 2026, 07:04
Extremely Bad Customer Service
Extremely Bad service. Service advisors don’t even care about you unsatisfied customer. Brought it my Ford 2.2tdi for service, paid R7700. They refuse to give me mechanic notes about what they he observed during vehicle test drive. They say I must pay R1300 to get feedback from vehicle test drive they did after a service which I paid for. I spoke to two ladies. Service advisor and another lady coordinating vehicles in the workshop.
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Anonymous
1 reviews | Active since Jan 2020
5 Feb 2026, 12:47
SELLING ME A CAR THAT WAS ALREADY SOLD? INCOMPETENCE TO THE MANAGERS AND STAFF INVOLVED
I CHALLENGE CMH FORD HATFIELD TO TELL ME IF I AM WRONG. On 05 Feb 2026 at around 8am, I spoke to Sydney, a sales rep of CMH Ford Hatfield. I expressed my interest in a vehicle. Sydney then sent me more pictures and we spoke about proceeding to do a finance application for me to purchase this vehicle. He had also spoken to his manager of CMH Hatfield. The finance manager/senior, Khanye, then called me and we spoke about the finance. Everything was fine and I sent through all documentation for the application as whole which took up my entire morning. After lunch I received a message from Sydney who informed me that the vehicle was ALREADY sold and he was not aware of it. What’s concerning is between the lot manager, finance manager and Sydney, nobody knew the car was already sold? They requested documents from me not knowing the car was already sold? It took them almost a whole day to realize that the car has been sold. Making everything worse was my application was already put through which NEGATIVELY affects my credit score. Sydney told me that the manager will give me a call but he hasn’t within the hour. VERY DISSAPPOINTED BY THEIR INCOMPETENCY. WILL NEVER EVER DO BUSINESS WITH ANY CMH DEALERSHIP IF THIS IS THE QUALITY OF STAFF & MANAGEMENT THAT RUN’S THE SHOW.
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Anonymous
1 reviews | Active since Jan 2020
5 Feb 2026, 12:47
SELLING ME A CAR THAT WAS ALREADY SOLD? INCOMPETENCE TO THE MANAGERS AND STAFF INVOLVED
I CHALLENGE CMH FORD HATFIELD TO TELL ME IF I AM WRONG. On 05 Feb 2026 at around 8am, I spoke to Sydney, a sales rep of CMH Ford Hatfield. I expressed my interest in a vehicle. Sydney then sent me more pictures and we spoke about proceeding to do a finance application for me to purchase this vehicle. He had also spoken to his manager of CMH Hatfield. The finance manager/senior, Khanye, then called me and we spoke about the finance. Everything was fine and I sent through all documentation for the application as whole which took up my entire morning. After lunch I received a message from Sydney who informed me that the vehicle was ALREADY sold and he was not aware of it. What’s concerning is between the lot manager, finance manager and Sydney, nobody knew the car was already sold? They requested documents from me not knowing the car was already sold? It took them almost a whole day to realize that the car has been sold. Making everything worse was my application was already put through which NEGATIVELY affects my credit score. Sydney told me that the manager will give me a call but he hasn’t within the hour. VERY DISSAPPOINTED BY THEIR INCOMPETENCY. WILL NEVER EVER DO BUSINESS WITH ANY CMH DEALERSHIP IF THIS IS THE QUALITY OF STAFF & MANAGEMENT THAT RUN’S THE SHOW.
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Anonymous
1 reviews | Active since Jan 2020
19 Dec 2025, 21:42
I am posting this review to warn other consumers about a very serious experience I had with CMH Ford Hatfield / Kempster regarding the purchase of a brand-new Foton Truckmate. At the time of sale, I was verbally advised by the salesperson that the vehic
Incorrect fuel type on the contract from CMH Ford Hatfield
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Anonymous
1 reviews | Active since Jan 2020
19 Dec 2025, 21:42
I am posting this review to warn other consumers about a very serious experience I had with CMH Ford Hatfield / Kempster regarding the purchase of a brand-new Foton Truckmate. At the time of sale, I was verbally advised by the salesperson that the vehic
Incorrect fuel type on the contract from CMH Ford Hatfield
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Anonymous
1 reviews | Active since Jan 2020
21 Oct 2025, 19:55
Disappointing service
Extremely Disappointed with CMH Hatfield Ford – Defective Vehicle and Poor Customer Service I regret to share my extremely disappointing experience with CMH Hatfield Ford. After purchasing a car from their dealership and had the car for six days , I’ve already encountered a significant issue with the vehicle’s touch screen radio. The radio, which is an essential feature of the car, simply stopped working after only a week of ownership. This is not due to any misuse or mishandling on our part — the radio just failed. Given that it is a high-end feature, it would be very expensive to replace, which makes the situation even more frustrating. When we contacted Hatfield Ford to resolve the issue, we were told that they would not cover the repair, despite the fact that we’ve barely had the car for a week. The dealership’s refusal to fix or address the issue is not only unreasonable but also completely unfair. The entire situation has been incredibly disappointing, especially since we trusted Hatfield Ford to provide us with a quality vehicle. It is completely unacceptable to purchase a car and have it malfunction so soon after delivery, and for the dealership to refuse to take responsibility is appalling. I expected much better service and accountability from a company that claims to prioritize customer satisfaction. Sadly, this has been a terrible experience, and I would caution anyone considering doing business with CMH Hatfield Ford. I truly hope that other customers don’t face similar issues, and I’ll certainly be rethinking any future dealings with them.
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Anonymous
1 reviews | Active since Jan 2020
21 Oct 2025, 19:55
Disappointing service
Extremely Disappointed with CMH Hatfield Ford – Defective Vehicle and Poor Customer Service I regret to share my extremely disappointing experience with CMH Hatfield Ford. After purchasing a car from their dealership and had the car for six days , I’ve already encountered a significant issue with the vehicle’s touch screen radio. The radio, which is an essential feature of the car, simply stopped working after only a week of ownership. This is not due to any misuse or mishandling on our part — the radio just failed. Given that it is a high-end feature, it would be very expensive to replace, which makes the situation even more frustrating. When we contacted Hatfield Ford to resolve the issue, we were told that they would not cover the repair, despite the fact that we’ve barely had the car for a week. The dealership’s refusal to fix or address the issue is not only unreasonable but also completely unfair. The entire situation has been incredibly disappointing, especially since we trusted Hatfield Ford to provide us with a quality vehicle. It is completely unacceptable to purchase a car and have it malfunction so soon after delivery, and for the dealership to refuse to take responsibility is appalling. I expected much better service and accountability from a company that claims to prioritize customer satisfaction. Sadly, this has been a terrible experience, and I would caution anyone considering doing business with CMH Hatfield Ford. I truly hope that other customers don’t face similar issues, and I’ll certainly be rethinking any future dealings with them.
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Anonymous
1 reviews | Active since Jan 2020
3 Aug 2025, 14:42
Horrible Experience with Ford Hatfield – Completely Unreliable
I am absolutely fed up with the shocking service at Ford Hatfield. I own a 2023/2024 Ford Ranger Raptor that’s still under warranty recently the battery went flat and they replaced it but ever since then my bakkie won’t even start I phoned them on Saturday 2 August at 11:19 AM and was told no one can help me even though they only close at 1 PM? How is that acceptable? They promised someone would come to my house with a new battery (again) and code it. Well it's now Sunday 3 August at 4:30 PM and I’m still waiting! This has completely disrupted my weekend I have things to do and I can't sit around waiting endlessly because of their poor service and broken promises. To top it off I’ve also bought a brand new 2025 Ford Ranger Raptor and I waited almost 5 months for it just to be told I can't take it off the floor without insurance why wasn’t that communicated earlier? Time is money and they clearly don’t value either. Ford Hatfield has been nothing but a frustrating - unreliable experience from start to finish. I would never recommend them to anyone. Do better! I'm not angry - I'm just disappointed.
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Anonymous
1 reviews | Active since Jan 2020
3 Aug 2025, 14:42
Horrible Experience with Ford Hatfield – Completely Unreliable
I am absolutely fed up with the shocking service at Ford Hatfield. I own a 2023/2024 Ford Ranger Raptor that’s still under warranty recently the battery went flat and they replaced it but ever since then my bakkie won’t even start I phoned them on Saturday 2 August at 11:19 AM and was told no one can help me even though they only close at 1 PM? How is that acceptable? They promised someone would come to my house with a new battery (again) and code it. Well it's now Sunday 3 August at 4:30 PM and I’m still waiting! This has completely disrupted my weekend I have things to do and I can't sit around waiting endlessly because of their poor service and broken promises. To top it off I’ve also bought a brand new 2025 Ford Ranger Raptor and I waited almost 5 months for it just to be told I can't take it off the floor without insurance why wasn’t that communicated earlier? Time is money and they clearly don’t value either. Ford Hatfield has been nothing but a frustrating - unreliable experience from start to finish. I would never recommend them to anyone. Do better! I'm not angry - I'm just disappointed.
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Anonymous
1 reviews | Active since Jan 2020
10 Jul 2025, 16:14
After-sales service has been extremely disappointing.
We purchased a 2018 Ford Ranger Double Cab from Tumi in October 2024. Since then, I have been repeatedly following up regarding the spare key, which I still have not received. This is completely unacceptable. When I traded in my previous vehicle, both the key and spare key were handed over without delay. Nearly a year has passed, and despite speaking to Tumi at least twice a week, there has been no resolution. Their after-sales service has been extremely disappointing. They do not even answer their emails
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Anonymous
1 reviews | Active since Jan 2020
10 Jul 2025, 16:14
After-sales service has been extremely disappointing.
We purchased a 2018 Ford Ranger Double Cab from Tumi in October 2024. Since then, I have been repeatedly following up regarding the spare key, which I still have not received. This is completely unacceptable. When I traded in my previous vehicle, both the key and spare key were handed over without delay. Nearly a year has passed, and despite speaking to Tumi at least twice a week, there has been no resolution. Their after-sales service has been extremely disappointing. They do not even answer their emails
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Anonymous
1 reviews | Active since Jan 2020
5 Jul 2025, 07:48
Shocking service !!!
I am writing to formally raise a concern regarding a demo model 2024 Ford Ranger I purchased on 06/04/2025 from CMH Ford Hatfield used car floor. Shortly after taking delivery of the vehicle, I noticed 18/05/2025 that the paint on the roof had been damaged—apparently during polishing by the dealership. Pieter the used car sales manger acknowledged the damage and committed to repairing it I took the bakkie in 21/05/2025. I specifically requested that the repair be carried out by a Ford-approved panel beater. However, when I tracked the location of the bakkie via the tracker, I discovered that it had been taken to a non-Ford-approved panel beater. I immediately raised this concern with Pieter, and the vehicle was returned to CMH Ford Hatfield. In addition to the paint issue, I also had concerns about whether the bakkie had previously been involved in an accident, as polishing of this nature typically follows repair work. A Ford assessor inspected the vehicle and confirmed that there were no structural issues, and that the damage was limited to the paint, caused by polishing. Despite all this, I gave CMH Ford Hatfield and Pieter a second opportunity to repair the vehicle, once again requesting that it be sent to a Ford-approved panel beater. Unfortunately, Pieter once again sent it to a non-approved service provider. After I followed up, the vehicle was retrieved again by the dealership. The bakkie was sent only the 3rd time to an Ford approved panelbeater called Precision and Sons. The bakkie has been there since the beginning of June 2025. It is now 1 month and 2 weeks since the day I left my bakkie at Ford to be repaired and I still don't have my bakkie. I went 30/06/2025 to go and inspect the bakkie because I was told by Ford that I can go and inspect the bakkie it is done and on my inspection I picked up scratches on the bakkie and also small little dents. I have given CMH Ford Hatfield 1 month and 2 weeks to repair my bakkie and they have failed to do so. Please think twice before you purchase a vehicle from CMH Ford Hatfield used cars.
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Anonymous
1 reviews | Active since Jan 2020
5 Jul 2025, 07:48
Shocking service !!!
I am writing to formally raise a concern regarding a demo model 2024 Ford Ranger I purchased on 06/04/2025 from CMH Ford Hatfield used car floor. Shortly after taking delivery of the vehicle, I noticed 18/05/2025 that the paint on the roof had been damaged—apparently during polishing by the dealership. Pieter the used car sales manger acknowledged the damage and committed to repairing it I took the bakkie in 21/05/2025. I specifically requested that the repair be carried out by a Ford-approved panel beater. However, when I tracked the location of the bakkie via the tracker, I discovered that it had been taken to a non-Ford-approved panel beater. I immediately raised this concern with Pieter, and the vehicle was returned to CMH Ford Hatfield. In addition to the paint issue, I also had concerns about whether the bakkie had previously been involved in an accident, as polishing of this nature typically follows repair work. A Ford assessor inspected the vehicle and confirmed that there were no structural issues, and that the damage was limited to the paint, caused by polishing. Despite all this, I gave CMH Ford Hatfield and Pieter a second opportunity to repair the vehicle, once again requesting that it be sent to a Ford-approved panel beater. Unfortunately, Pieter once again sent it to a non-approved service provider. After I followed up, the vehicle was retrieved again by the dealership. The bakkie was sent only the 3rd time to an Ford approved panelbeater called Precision and Sons. The bakkie has been there since the beginning of June 2025. It is now 1 month and 2 weeks since the day I left my bakkie at Ford to be repaired and I still don't have my bakkie. I went 30/06/2025 to go and inspect the bakkie because I was told by Ford that I can go and inspect the bakkie it is done and on my inspection I picked up scratches on the bakkie and also small little dents. I have given CMH Ford Hatfield 1 month and 2 weeks to repair my bakkie and they have failed to do so. Please think twice before you purchase a vehicle from CMH Ford Hatfield used cars.
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Anonymous
1 reviews | Active since Jan 2020
29 Jun 2025, 02:27
Unreliable and Dishonest!
Never buy a used vehicle here!!!!! We recently bought a vehicle from them (it was a trade in), they assured us that the vehicle was in good condition and that it had been thoroughly checked and everything was up to standard. Barely a day after driving the vehicle it started popping up ‘malfunction’ and ‘engine’ warning lights, So we contacted them and they indicated that they’re aware of the issue so they’ll take the car and sort it out, in the meantime they will offer my wife a courtesy car to drive while they attend to our vehicle ( but we still had to beg and grovel for that vehicle) 🙄. So eventually they took the car in and took it to some mechanic who was supposedly fixing an airmatic sensor, and after a few days they returned the vehicle and assured us that the vehicle was now fine. Immediately after receiving the vehicle back, the engine light popped up again so we decided to take the car to our nearest Mercedes Benz so they could have a look and we notified Pieter ( the manager who will never answer your call) that we are taking it to Mercedes and that they will have to be held liable, he agreed. But why, after Mercedes has inspected the vehicle and sent us a quote of the issues that need immediate attention, Pieter then decides to private message Mercedes to have some of the items on the quote removed ( without notifying us by the way)?? even after Mercedes Benz persistently advised against it, Pieter insisted that the items be removed from the quote or else they wouldn’t pay. So Mercedes did as instructed. A day after fetching the vehicle, the initial airmatic ‘malfunction’ which Pieter had supposedly taken the vehicle to his mechanic to fix, came back on again, so we took the vehicle back to Mercedes Benz and they ran a diagnostic check, then notified us that the airmatic system has a leak and it is not among the things they were authorised to attend to when the vehicle came in. It’s been about a month of having the vehicle but we haven’t even spent a full week with the vehicle.
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Anonymous
1 reviews | Active since Jan 2020
29 Jun 2025, 02:27
Unreliable and Dishonest!
Never buy a used vehicle here!!!!! We recently bought a vehicle from them (it was a trade in), they assured us that the vehicle was in good condition and that it had been thoroughly checked and everything was up to standard. Barely a day after driving the vehicle it started popping up ‘malfunction’ and ‘engine’ warning lights, So we contacted them and they indicated that they’re aware of the issue so they’ll take the car and sort it out, in the meantime they will offer my wife a courtesy car to drive while they attend to our vehicle ( but we still had to beg and grovel for that vehicle) 🙄. So eventually they took the car in and took it to some mechanic who was supposedly fixing an airmatic sensor, and after a few days they returned the vehicle and assured us that the vehicle was now fine. Immediately after receiving the vehicle back, the engine light popped up again so we decided to take the car to our nearest Mercedes Benz so they could have a look and we notified Pieter ( the manager who will never answer your call) that we are taking it to Mercedes and that they will have to be held liable, he agreed. But why, after Mercedes has inspected the vehicle and sent us a quote of the issues that need immediate attention, Pieter then decides to private message Mercedes to have some of the items on the quote removed ( without notifying us by the way)?? even after Mercedes Benz persistently advised against it, Pieter insisted that the items be removed from the quote or else they wouldn’t pay. So Mercedes did as instructed. A day after fetching the vehicle, the initial airmatic ‘malfunction’ which Pieter had supposedly taken the vehicle to his mechanic to fix, came back on again, so we took the vehicle back to Mercedes Benz and they ran a diagnostic check, then notified us that the airmatic system has a leak and it is not among the things they were authorised to attend to when the vehicle came in. It’s been about a month of having the vehicle but we haven’t even spent a full week with the vehicle.
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