Benard M

Complaint

I purchase a Jean at Thirdbase Urban but the size was wrong and I went back to credit the item and a voucher was given they refuse to give me my money back . Now I’m struggling to redeem the voucher , firstly the store at Menlyn is close currently, I went to Atterbury and when I get there they want the original credit receipt whereby the Menlyn staff they ask me to take a picture and bring it to redeem it now I had to drive from Centurion to Atterbury and they refuse to help me after I have phoned them that can I redeem a voucher that was given to me from Menlyn store and Thapelo from Atterbury told me it’s possible. The store manager printed the receipt but still they refused to assist cause the printed receipt shows the Atterbury details and not Menlyn . They ask me to go home and take the receipt and come back again so that they can able to assist. I was told Centurion is not far I can go and come back .