Liza C

Terrible service and support

⸻ I will never buy a Chelino Baby product again, and I strongly advise other parents to think carefully before doing so. I purchased a Chelino car seat for my baby and deliberately chose the more expensive model with ISOFIX, a support leg, and 360° rotation, believing I was investing in safety and quality. After only three months of use, the ISOFIX mechanism broke. I returned the car seat to the store, expecting a replacement. A car seat is not a luxury item—it is a legal and safety necessity. You simply cannot transport your baby without one. Despite this, Chelino refused to replace the seat and insisted it be sent away for repairs. While I would normally understand a repair process, this situation left me effectively unable to drive with my child. Only after escalating the matter to head office and repeatedly raising my concerns did they reluctantly agree to loan me a replacement car seat—and even that was a struggle. Chelino kept my car seat for two weeks. Had I not been given a loan seat, I would have been completely stuck and unable to go anywhere with my baby. What is most concerning is that when I finally collected my repaired car seat, I was informed that my warranty had now expired, and that if anything were to happen again, I would be on my own—despite the fact that the seat had already failed after just three months. This is unacceptable. A premium-priced baby safety product should not fail so quickly, and a warranty should not be voided because a consumer exercised their right to have a manufacturing fault repaired. This experience has left me with no confidence in Chelino’s product quality or after-sales support. When it comes to baby safety, this is not something I am willing to compromise on again.