Ruhan T

Jimny gearbox failure

Jimny's gearbox failed at only 40000km. Dealership's assessment and assistance with regards to warranty claim was extremely poor. Was told that I need to bring vehicle in in the new year as they won't be able to repair it before the Dec holidays (this was in Nov already). Had to resort to gearbox repair workshop to just get it fixed at own cost. Apart from failing to address the warranty issue properly, I now had to wait nearly two months for replacement parts to arrive from Suzuki. Emails to Suzuki SA's customer care also just goes unanswered. Vehicle had to be taken in for clutch release bearing replacement as well earlier in 2025 - obviously this is a defective vehicle that Suzuki is not willing to look into. Overall just really poor aftersales service and warranty support!