Alicia-Lea Nel

FANTASTIC SUSHI, TERRIBLE SERVICE

We visited the restaurant on Saturday as a group of five and overall, the experience was a bit of a mixed bag. The sushi itself was excellent...fresh, well prepared, and absolutely worth going back for. The restaurant atmosphere was also great, which makes this review a little disappointing to write. Unfortunately, our service let the experience down. Our waiter, Bongani, was quite stroppy and rude from the start. He explained how the all-you-can-eat sushi works, which all five of us agreed to. We were then told that each person could order two plates at a time, which we did. My husband eats very quickly and finished his food well before the rest of the table. When he tried to place his next order, Bongani refused, saying he had to wait until the rest of the table had finished their food. We explained that we would still be eating for at least another 20 minutes, but he still refused to take the order. Afterwards, we spoke to friends and colleagues about this experience, and everyone advised that it has never worked this way for them. We were told that if you finish your plates before anyone else at the table, you are normally allowed to order your next batch of sushi. Given how popular the all-you-can-eat special is, it would make sense that the kitchen is already preparing numerous plates of sushi at any given time. He only returned more than half an hour later to take another order, and then we waited an additional 30 minutes for the food to arrive. This was frustrating and unnecessary, especially considering the rules had not been clearly communicated upfront. That said, we really do enjoy the sushi and the restaurant itself and will definitely be returning. However, we will make sure to request that Bongani does not serve our table again.