Ryan N

Useless waste of a insurance company

Avoid them like the plague!!!!!!!!!! It has been more than 4 weeks that they can't get back to a person about making a distion on a leaking pipe. It's starts first that they apparently can't find a plumber in the area to come out to look . They then instructed me to get one out , i then done do on the terms that its their request . Once that was done they then requested the report . On the grounds of the report they sent an assessor to come see the issue . Bare in mind the leak is under ground and no leak is visible as to is no pipes . This assesor makes the assumption that its not a burst pipe but worn out pipe and this falls under ware and tear apparently. Wish I was blessed with x ray vision that I to can see threw concrete non the less. They take more than four weeks to make the decision that they will not honor the claim and will also not pay the call out for the plumber they requested me to get out So for the past 4 weeks the leak has wasted more than a 7 KL of water and 700kw of power as its a hot water leak . So not only are they useless in service delivery they are eco-unfriendly and all round futility Save yourself the time and effort and use a other insurance company.