Nana K

SwiftReg failed to respond to Legitimate Client Request.

Poor service and lack of response- Swift Registrations N1 City! I am lodging a formal complaint regarding poor service & a complete lack of response from SwiftReg Company Registrations. I recently contacted Swift on behalf of a long-standing client who has 7 companies that were registered through Swift. I requested assistance & a quotation for share transfer services. Isabel Kondo rep**** once, advising that everything to be done online. I acknowledged her response & informed her that I would relay the information to the client. The client then requested copies of all share certificates to sign as the shares are to be transferred into his registered trust. I emailed this request to Isabel Kondo, but received no response. After receiving no feedback, I then sent another email to Shona Williams and Info@swiftreg.co.za requesting assistance. To date, I have still received no response. The client is well known to Swift & intends to continue using their services. Simply directing clients to"do everything online" without support, feedback, or even a quotation- especially when manual options exist-reflects very poor customer service. For clarity, I am not seeking employment, favours, or preferential treatment. I have my own professional work & engagements. My concern relates solely to service delivery & the unprofessional handling of a legitimate client request. For context, I worked for SwiftReg for 14 years and 11 months. Although I have resigned, this should not result in dismissive treatment, or unresponsive treatment when facilitating business for a client I am still waiting: * Copies of the share certificates for seven companies * A quotation for the share transfer services * Any form of feedback or acknowledgement. This experience has been disappointing and unprofessional.