Beverley S

Shocking Dunns Service

I placed an order for a few items on the 22nd Jan. Delivery was quick on the 25th. However one of the makeup items arrived completely broken and impossible to use. I immediately logged a return on the 25th. The reply on the 26th said I could return it to a store near me but I rep**** that I don't have one and needed it collected. 3 days later, still no reply. On the 30th I was told they were still awaiting news from the courier for collection. It was eventually collected on the 2nd Feb. Since then I have repeatedly mailed support requesting my credit and not once have they even bothered to reply. In 9 days. So now they have my payment and the product yet no follow-up, credit or even feedback. Absolutely disgusting service.