Dunns
Claimed Business
AI Review Summary
Based on recent customer reviews, Dunns faces significant criticism across both online and in-store channels. The most prevalent complaints involve extremely slow or failed returns and refunds, with customers waiting weeks without resolution or communication. Online order fulfillment is unreliable, with parcels going missing, incorrect items being sent, and courier partners like Scooch drawing strong criticism. Faulty electronics, particularly cellphones, are a recurring issue compounded by unhelpful repair processes. In-store experiences are marred by rude or dismissive staff. Positive reviews highlight individual helpful employees and occasionally fast delivery.
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#53
in Retail
NPS Score
-67
Recommended: Unlikely
Review Distribution
1.5|39 Reviews
May '25 - Apr '26
5(10.8%)
4(0%)
3(0%)
2(5.4%)
1(83.8%)
5(10.8%)
4(0%)
3(0%)
2(5.4%)
1(83.8%)
Frequently Asked Questions About Dunns
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (39)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBK
Bokang K
1 reviews | Active since Jan 2020
11 Mar 2026, 06:12
Done with Dunns. Liers
Terrible service, they Lie and just keep on lying. A month ago I made a purchase and a gew days later received a notification that my parcel was out for delivery. It never arrived. I emailed them and they never responded. I tried again and they asked for details which I gave them. They then, told me about the war in Iran/Israel which has nothing to do with my delivery, and I let it go. Got another delivery notification and still nothing. I then got a call from a delivery driver on aday I was out and I told him I was unavailable. Today I ctrack the parcel and how amazing that I seem to have somehow received it without my knowledge, and without even receiving a notification of delivery
Helpful (0)
|Replies (0)BK
Bokang K
1 reviews | Active since Jan 2020
11 Mar 2026, 06:12
Done with Dunns. Liers
Terrible service, they Lie and just keep on lying. A month ago I made a purchase and a gew days later received a notification that my parcel was out for delivery. It never arrived. I emailed them and they never responded. I tried again and they asked for details which I gave them. They then, told me about the war in Iran/Israel which has nothing to do with my delivery, and I let it go. Got another delivery notification and still nothing. I then got a call from a delivery driver on aday I was out and I told him I was unavailable. Today I ctrack the parcel and how amazing that I seem to have somehow received it without my knowledge, and without even receiving a notification of delivery
0
Replies (0)HJ
Henry J
1 reviews | Active since Jan 2020
26 Feb 2026, 18:31
Ver very bad customer service. Should be ashamed
Two weeks ago we went to buy two phones at Dunns Kempton Square through Foneyam. They did not have Vodacom sims. They opened the phone's to see that it works but never put in any simcards so it could be activated and the insurance activate as well.Y Two employees agreed and said it is rules from the store that phones are not allowed to leave from the store with out a simcards. We have been going back and forth, jumping through hoops, calling out over R 300 of airtime with empty promises from Craigh. When you call they say he does not exist or he is not there or busy he will phone back. He never did. We walked from Dunns over the street to go put screen protectors on and the bag hot grabbed and ****** from us. I got injured in my face and on my legs trying to protect our bags. They had no sympathy for it at all. Since then Dunn are only giving empty promises. They don't want to refund is( the phone's are insured) or replace it. This has gone far enough now. We need our phones and won't settle for less of what its worth. Please Mr Peter help us out here. We did everything they ask us too. From the police to getting all the details
Helpful (0)
|Replies (0)HJ
Henry J
1 reviews | Active since Jan 2020
26 Feb 2026, 18:31
Ver very bad customer service. Should be ashamed
Two weeks ago we went to buy two phones at Dunns Kempton Square through Foneyam. They did not have Vodacom sims. They opened the phone's to see that it works but never put in any simcards so it could be activated and the insurance activate as well.Y Two employees agreed and said it is rules from the store that phones are not allowed to leave from the store with out a simcards. We have been going back and forth, jumping through hoops, calling out over R 300 of airtime with empty promises from Craigh. When you call they say he does not exist or he is not there or busy he will phone back. He never did. We walked from Dunns over the street to go put screen protectors on and the bag hot grabbed and ****** from us. I got injured in my face and on my legs trying to protect our bags. They had no sympathy for it at all. Since then Dunn are only giving empty promises. They don't want to refund is( the phone's are insured) or replace it. This has gone far enough now. We need our phones and won't settle for less of what its worth. Please Mr Peter help us out here. We did everything they ask us too. From the police to getting all the details
0
Replies (0)RS
Raeesa S
1 reviews | Active since Jan 2020
25 Feb 2026, 16:35
Terrible service
Terrible service. I purchased a cellphone that would not take fingerprints and so I took it to a cellphone store who advised that its either second hand or the sensor is broken. I immediately informed dunns an requested the pick up the item and refund me. In the second week they still deducted money from my payflex account and it is now the 4th week and they have still not collected the item and processed my refund.
Helpful (0)
|Replies (0)RS
Raeesa S
1 reviews | Active since Jan 2020
25 Feb 2026, 16:35
Terrible service
Terrible service. I purchased a cellphone that would not take fingerprints and so I took it to a cellphone store who advised that its either second hand or the sensor is broken. I immediately informed dunns an requested the pick up the item and refund me. In the second week they still deducted money from my payflex account and it is now the 4th week and they have still not collected the item and processed my refund.
0
Replies (0)BS
Beverley S
1 reviews | Active since Jan 2020
11 Feb 2026, 07:19
Shocking Dunns Service
I placed an order for a few items on the 22nd Jan. Delivery was quick on the 25th. However one of the makeup items arrived completely broken and impossible to use. I immediately logged a return on the 25th. The reply on the 26th said I could return it to a store near me but I rep**** that I don't have one and needed it collected. 3 days later, still no reply. On the 30th I was told they were still awaiting news from the courier for collection. It was eventually collected on the 2nd Feb. Since then I have repeatedly mailed support requesting my credit and not once have they even bothered to reply. In 9 days. So now they have my payment and the product yet no follow-up, credit or even feedback. Absolutely disgusting service.
Helpful (0)
|Replies (0)BS
Beverley S
1 reviews | Active since Jan 2020
11 Feb 2026, 07:19
Shocking Dunns Service
I placed an order for a few items on the 22nd Jan. Delivery was quick on the 25th. However one of the makeup items arrived completely broken and impossible to use. I immediately logged a return on the 25th. The reply on the 26th said I could return it to a store near me but I rep**** that I don't have one and needed it collected. 3 days later, still no reply. On the 30th I was told they were still awaiting news from the courier for collection. It was eventually collected on the 2nd Feb. Since then I have repeatedly mailed support requesting my credit and not once have they even bothered to reply. In 9 days. So now they have my payment and the product yet no follow-up, credit or even feedback. Absolutely disgusting service.
0
Replies (0)R
Robin
1 reviews | Active since Jan 2020
10 Feb 2026, 18:29
Dunns
Shopping at Dunns Parow Centre was such a positive experience because of how respectful and attentive the team was. They genuinely cared about what I needed, offered helpful sizing advice, and even followed up with thoughtful suggestions. You can tell they take pride in supporting every customer with care and dignity. Dunns
Helpful (0)
|Replies (0)R
Robin
1 reviews | Active since Jan 2020
10 Feb 2026, 18:29
Dunns
Shopping at Dunns Parow Centre was such a positive experience because of how respectful and attentive the team was. They genuinely cared about what I needed, offered helpful sizing advice, and even followed up with thoughtful suggestions. You can tell they take pride in supporting every customer with care and dignity. Dunns
0
Replies (0)NF
Nadia F
1 reviews | Active since Jan 2020
3 Feb 2026, 08:21
Urgent: Outstanding Order Not Delivered – Order Placed 22 January
I am writing to formally raise my concern regarding an order I placed on 22 January. On 24 January, I received an SMS stating: "Your DUNNS order is out for delivery today. You'll receive a tracking link when you are our drivers' next stop." However, I never received my order. I followed up again on 28 January, where I was advised that the matter would be sent to the relevant department. I also emailed the order email address provided and was informed that my order had been escalated for urgent attention, but that your warehouse was experiencing a technical issue, and that someone would get back to me. As of today, 3 February, I have still not received my order. When I contacted your online chat support today, I was informed: "Please note that your order has not yet been processed." I find it extremely concerning that nearly two weeks later, my order has still not been processed, especially after receiving confirmation that it was out for delivery. This is the first time I have experienced such poor service, despite having ordered from you many times before. This order is urgent, and I expect clear feedback on what has happened, as well as confirmation that my order will be delivered as soon a
Helpful (0)
|Replies (0)NF
Nadia F
1 reviews | Active since Jan 2020
3 Feb 2026, 08:21
Urgent: Outstanding Order Not Delivered – Order Placed 22 January
I am writing to formally raise my concern regarding an order I placed on 22 January. On 24 January, I received an SMS stating: "Your DUNNS order is out for delivery today. You'll receive a tracking link when you are our drivers' next stop." However, I never received my order. I followed up again on 28 January, where I was advised that the matter would be sent to the relevant department. I also emailed the order email address provided and was informed that my order had been escalated for urgent attention, but that your warehouse was experiencing a technical issue, and that someone would get back to me. As of today, 3 February, I have still not received my order. When I contacted your online chat support today, I was informed: "Please note that your order has not yet been processed." I find it extremely concerning that nearly two weeks later, my order has still not been processed, especially after receiving confirmation that it was out for delivery. This is the first time I have experienced such poor service, despite having ordered from you many times before. This order is urgent, and I expect clear feedback on what has happened, as well as confirmation that my order will be delivered as soon a
0
Replies (0)PS
Peter S
1 reviews | Active since Jan 2020
29 Jan 2026, 10:28
DUNNS MOBILE FAULTY DEVICE: ONLINE RETURNS COLLECTION PROCESS FRUSTRATING!!
This star is for quick delivery... I'm unhappy with the return process. I bought a device for my daughter, received on Monday 26th January 2026, I discovered that it is faulty, it only works when connected to a charger... it doesn't switch on when not connected to a charger, I logged a return request online, and followed up with a call... lady promised to send a courier! I called again now (29th Jan 2026) following up and I'm told the courier can take between a month or 2 to collect! I spoke to them today on 0860007350.
Helpful (0)
|Replies (0)PS
Peter S
1 reviews | Active since Jan 2020
29 Jan 2026, 10:28
DUNNS MOBILE FAULTY DEVICE: ONLINE RETURNS COLLECTION PROCESS FRUSTRATING!!
This star is for quick delivery... I'm unhappy with the return process. I bought a device for my daughter, received on Monday 26th January 2026, I discovered that it is faulty, it only works when connected to a charger... it doesn't switch on when not connected to a charger, I logged a return request online, and followed up with a call... lady promised to send a courier! I called again now (29th Jan 2026) following up and I'm told the courier can take between a month or 2 to collect! I spoke to them today on 0860007350.
0
Replies (0)BN
Bekezela N
1 reviews | Active since Jan 2020
27 Jan 2026, 18:52
Poor service
I'm still waiting for a resolution on my return request for an online order made on 07/01/2026. Despite daily follow-ups, I've been given the runaround and told the issue has been escalated. Can someone please provide a clear plan for collecting the items or responding to my emails?
Helpful (0)
|Replies (0)BN
Bekezela N
1 reviews | Active since Jan 2020
27 Jan 2026, 18:52
Poor service
I'm still waiting for a resolution on my return request for an online order made on 07/01/2026. Despite daily follow-ups, I've been given the runaround and told the issue has been escalated. Can someone please provide a clear plan for collecting the items or responding to my emails?
0
Replies (0)