Dunns

Based on recent customer reviews, Dunns is facing significant customer experience challenges, particularly within its online shopping and mobile phone divisions. Customers consistently mention undelivered orders, unresolved refund requests, and faulty devices that are not collected for repair. A recurring theme is poor communication, with shoppers reporting unanswered emails, dismissive call centre agents, and repeated escalations without resolution. In-store experiences are mixed, with some shoppers praising attentive staff at specific branches, while others describe rude managers and disrespectful treatment. Courier reliability and after-sales accountability emerge as the most pressing concerns.