Chad C

Service dept not competent!

Dealing with Generator King has been like pulling teeth... From the point of asking and following up on a quote, to eventually receiving it, paying for it and then radio silence for almost 2 weeks. I had to follow up twice to get some feedback as to when we can expect a technician, and eventually a day is booked. Day before the expected service day I am told that the repair needed to be done, cannot be done on site. Why quote if this is not a job that can be done on site when I explicitly mentioned this? Why drag this out for so long until the day before the call out. Joshua and Generator King..catch a wake up. UPDATE: try requesting a refund and get met with resistance. Proof of payment and confirmation of bank details sent both have our account number and they still will not refund us unless we send our bank statement which shows payment made to them. Utter nonsense