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Sorna
Active since Feb 2026
1
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0
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1 reviews
First Group
6 months ago
I am a pensioner living in Jhb
I am a pensioner living in Jhb. I booked a holiday at a resort in Margate. Morning of 19.1.26 I was in Pmb on my way to fill petrol and travel to Margate. The petrol pump broke on the road. I called the agency and told them that I need to defer my holiday as the vehicle was in for repairs. I requested that the holiday be deferred due to the unforeseen circumstances. The manager at the agency told me that the payment is forfeited. I stated that point 3 in the guest certificate clearly states that "In the event of an unforeseen circumstance cancelation will be considered at the discretion of the company." On 2.2.26, I wrote to the agency outlying my entire case. I have not received a written reply. I called and sent emails with no success. My request was not to forfeit my payment and arrange another holiday. Email address of the agency is: ***
4 replies
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1 Star
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