Sorna

I am a pensioner living in Jhb

I am a pensioner living in Jhb. I booked a holiday at a resort in Margate. Morning of 19.1.26 I was in Pmb on my way to fill petrol and travel to Margate. The petrol pump broke on the road. I called the agency and told them that I need to defer my holiday as the vehicle was in for repairs. I requested that the holiday be deferred due to the unforeseen circumstances. The manager at the agency told me that the payment is forfeited. I stated that point 3 in the guest certificate clearly states that "In the event of an unforeseen circumstance cancelation will be considered at the discretion of the company." On 2.2.26, I wrote to the agency outlying my entire case. I have not received a written reply. I called and sent emails with no success. My request was not to forfeit my payment and arrange another holiday. Email address of the agency is: Minivac@firstgroup-sa.co.za