First Group

Based on recent customer reviews, First Group is facing significant customer experience challenges across its timeshare and resort portfolio. Guests consistently mention unresolved maintenance issues such as faulty air conditioning, poor communication from management, and a perceived lack of empathy when handling cancellations, refunds, or medical emergencies. A recurring theme involves difficulty reaching staff and unmet promises following purchase. While a few guests acknowledge helpful advisors and pleasant past stays at certain properties, the overall tone reflects frustration with accountability, safety concerns, and inflexible booking policies.