FG
First Group
Verified Business
FG
Performance(last 12 months):
0Trustindex Rating
#2Ranked In Other
113h 33mReply Time
-100 NPSUnlikely
Replied to 92% of negative reviews
Reply time on negative reviews: 123 hours 44 min
TrustIndex
0
Ranking
#2
in Other
Avg Reply
113h 33m
NPS Score
-100
Recommended: Unlikely
Replied to 92% of negative reviews
Reply time on negative reviews: 123 hours 44 min
Review Distribution
1.5|15 Reviews
Jun '25 - May '26
5(6.7%)
4(6.7%)
3(0%)
2(0%)
1(86.7%)
5(6.7%)
4(6.7%)
3(0%)
2(0%)
1(86.7%)
Frequently Asked Questions About First Group
First Group has a TrustIndex of 0 out of 10 on Hellopeter, based on 15 reviews in the last 12 months. They reply to 92% of negative reviews, typically within 123 hours 44 min. Hellopeter has tracked First Group across 148 total reviews. How is the TrustIndex calculated? →
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAR
Alison R
1 reviews | Active since Jan 2020
12 Mar 2026, 10:15
NON EXISTANT ASSISTANCE
NON EXISTANT HELP - Despite being assured of assistance and sincere apologies from Yajna Maharaj, Thobani Arends, Amethyst Chili, Nolita Vutela, my request for having a credit listing in January 2025 has still not been resolved - This was an issue in 2025 which took some 4 months to resolve, but it is back on my credit report and I have requested numerous people to assist. Looks like First Group do not know how to resolve and simply do not have the courtesy to acknowledge - First words are always "We Apologise and we will assist" but yet this does not seem to happen. Very quick to phone and ask for levy money for 2026 but cannot sort out a 2025 problem. YOUR SERVICE IS ATROCIOUS AND YOU DO NOT SEEM TO CARE LESS ABOUT OTHER PEOPLE'S CREDIT PROFILES!! This was raised on Hello Peter in February and I very quickly got a phone call...
Helpful (0)
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Alison R
1 reviews | Active since Jan 2020
12 Mar 2026, 10:15
NON EXISTANT ASSISTANCE
NON EXISTANT HELP - Despite being assured of assistance and sincere apologies from Yajna Maharaj, Thobani Arends, Amethyst Chili, Nolita Vutela, my request for having a credit listing in January 2025 has still not been resolved - This was an issue in 2025 which took some 4 months to resolve, but it is back on my credit report and I have requested numerous people to assist. Looks like First Group do not know how to resolve and simply do not have the courtesy to acknowledge - First words are always "We Apologise and we will assist" but yet this does not seem to happen. Very quick to phone and ask for levy money for 2026 but cannot sort out a 2025 problem. YOUR SERVICE IS ATROCIOUS AND YOU DO NOT SEEM TO CARE LESS ABOUT OTHER PEOPLE'S CREDIT PROFILES!! This was raised on Hello Peter in February and I very quickly got a phone call...
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Replies (0)M
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Alison R
1 reviews | Active since Jan 2020
25 Feb 2026, 16:23
Non existent help from First Group
Once again non existent service from First Group (Flexi Club). Been waiting since 6th February to be assisted with a problem going back to January 2025. Very quick to phone and ask for levy monies but cannot resolve or do not want to resolve a problem (which was proven to be them at fault) from last year. Also proud to tell you the value of timeshare but you cannot sell it without making a loss. Levies must be up to date and when you sell (if you can) you don't even get prorata levies back but new owners must also pay. All in their favour definitely not trying to keep or assist long standing customers. Your service is atrocious - get promised the world when you complain and big apologies - this means absolutely nothing if you don't resolve the problem.!!! Resolve the problem and stop phoning and asking me to pay!!
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Alison R
1 reviews | Active since Jan 2020
25 Feb 2026, 16:23
Non existent help from First Group
Once again non existent service from First Group (Flexi Club). Been waiting since 6th February to be assisted with a problem going back to January 2025. Very quick to phone and ask for levy monies but cannot resolve or do not want to resolve a problem (which was proven to be them at fault) from last year. Also proud to tell you the value of timeshare but you cannot sell it without making a loss. Levies must be up to date and when you sell (if you can) you don't even get prorata levies back but new owners must also pay. All in their favour definitely not trying to keep or assist long standing customers. Your service is atrocious - get promised the world when you complain and big apologies - this means absolutely nothing if you don't resolve the problem.!!! Resolve the problem and stop phoning and asking me to pay!!
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Replies (0)S
Sorna
1 reviews | Active since Jan 2020
12 Feb 2026, 07:47
I am a pensioner living in Jhb
I am a pensioner living in Jhb. I booked a holiday at a resort in Margate. Morning of 19.1.26 I was in Pmb on my way to fill petrol and travel to Margate. The petrol pump broke on the road. I called the agency and told them that I need to defer my holiday as the vehicle was in for repairs. I requested that the holiday be deferred due to the unforeseen circumstances. The manager at the agency told me that the payment is forfeited. I stated that point 3 in the guest certificate clearly states that "In the event of an unforeseen circumstance cancelation will be considered at the discretion of the company." On 2.2.26, I wrote to the agency outlying my entire case. I have not received a written reply. I called and sent emails with no success. My request was not to forfeit my payment and arrange another holiday. Email address of the agency is: Minivac@firstgroup-sa.co.za
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Sorna
1 reviews | Active since Jan 2020
12 Feb 2026, 07:47
I am a pensioner living in Jhb
I am a pensioner living in Jhb. I booked a holiday at a resort in Margate. Morning of 19.1.26 I was in Pmb on my way to fill petrol and travel to Margate. The petrol pump broke on the road. I called the agency and told them that I need to defer my holiday as the vehicle was in for repairs. I requested that the holiday be deferred due to the unforeseen circumstances. The manager at the agency told me that the payment is forfeited. I stated that point 3 in the guest certificate clearly states that "In the event of an unforeseen circumstance cancelation will be considered at the discretion of the company." On 2.2.26, I wrote to the agency outlying my entire case. I have not received a written reply. I called and sent emails with no success. My request was not to forfeit my payment and arrange another holiday. Email address of the agency is: Minivac@firstgroup-sa.co.za
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Replies (0)AS
Aniel S
1 reviews | Active since Jan 2020
11 Feb 2026, 07:10
Disappointing Experience after being misled
Disappointing and misleading experience We purchased a timeshare at Kruger Park Lodge on the clear understanding — and as a condition of sale — that the seller would pay the first year’s levy. Almost a year later, despite repeated follow-ups and assurances, the levy has still not been paid. As a direct result, we were unable to book or use our timeshare, and the allocated week has now been lost. This experience has been extremely disappointing. Promises made at the point of sale were not honoured, and there has been no accountability for the consequences of these shortcomings. Prospective buyers should proceed with caution and ensure that all commitments are fulfilled in writing and timeously before concluding any purchase.
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Aniel S
1 reviews | Active since Jan 2020
11 Feb 2026, 07:10
Disappointing Experience after being misled
Disappointing and misleading experience We purchased a timeshare at Kruger Park Lodge on the clear understanding — and as a condition of sale — that the seller would pay the first year’s levy. Almost a year later, despite repeated follow-ups and assurances, the levy has still not been paid. As a direct result, we were unable to book or use our timeshare, and the allocated week has now been lost. This experience has been extremely disappointing. Promises made at the point of sale were not honoured, and there has been no accountability for the consequences of these shortcomings. Prospective buyers should proceed with caution and ensure that all commitments are fulfilled in writing and timeously before concluding any purchase.
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Replies (0)AS
Asheel S
1 reviews | Active since Jan 2020
2 Dec 2025, 12:07
Disgusting business acumen.
I don’t understand how they are still trading, pathetic service with nothing but false promises. Someone has to put an end to this madness. I don’t think people research the company before making a booking.
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Asheel S
1 reviews | Active since Jan 2020
2 Dec 2025, 12:07
Disgusting business acumen.
I don’t understand how they are still trading, pathetic service with nothing but false promises. Someone has to put an end to this madness. I don’t think people research the company before making a booking.
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Replies (0)AS
Asheel S
1 reviews | Active since Jan 2020
26 Nov 2025, 14:50
Absolute disgust towards First Group!
Biggest ******* in the hospitality industry. My first complaint, they mentioned they could not connect with me. Second complaint they asked for a doctors note which they didn’t mention that there was a time limit, the doctor eventually sent me a letter but then they say it isn’t stamped and it’s past the fifteen day window period, both of which was not mentioned previously. I’m so disappointed with the way this was handled from their side, when this supposed to joyous getaway for my wife and myself. Especially so that she finally beat cancer!
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Asheel S
1 reviews | Active since Jan 2020
26 Nov 2025, 14:50
Absolute disgust towards First Group!
Biggest ******* in the hospitality industry. My first complaint, they mentioned they could not connect with me. Second complaint they asked for a doctors note which they didn’t mention that there was a time limit, the doctor eventually sent me a letter but then they say it isn’t stamped and it’s past the fifteen day window period, both of which was not mentioned previously. I’m so disappointed with the way this was handled from their side, when this supposed to joyous getaway for my wife and myself. Especially so that she finally beat cancer!
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Replies (0)CT
Christin T
1 reviews | Active since Jan 2020
13 Nov 2025, 13:06
Please do not deal with this company
I am utterly disgusted with this company. This company amd its employees have put my family and I through nothing but hell these passed few months and even after discovering their employees wrong doings they still chose to back their employee up amd also falsified information which lead to months of running to court and traumatizing my young child. The management is even worse they have no empathy for others its utterly disgusting. We will be canceling our services with you people
Helpful (0)
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Christin T
1 reviews | Active since Jan 2020
13 Nov 2025, 13:06
Please do not deal with this company
I am utterly disgusted with this company. This company amd its employees have put my family and I through nothing but hell these passed few months and even after discovering their employees wrong doings they still chose to back their employee up amd also falsified information which lead to months of running to court and traumatizing my young child. The management is even worse they have no empathy for others its utterly disgusting. We will be canceling our services with you people
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Replies (0)