Johann G

ER CONSULTING: Disputed Account Escalated to Attorneys Without Addressing Formal Objection

I formally disputed an ER Consulting invoice on 21 January 2026 after paying LIFE St George’s Private Hospital in full on 25 November 2025 and specifically requesting to settle all charges before leaving. At no stage was I informed that the attending practitioner would bill separately. I received no acknowledgement or response to my written dispute sent to clinicalgovernance@erconsulting.co.za and careteam@erconsulting.co.za . Instead, the matter was escalated to attorneys and I received a letter of demand and notice of ITC listing. Escalating a formally disputed account to legal collection without responding to the dispute raises serious concerns about billing governance, consumer transparency, and fair process. Numerous other public reviews reflect similar patterns of delayed invoices, incorrect balances, ignored correspondence, and aggressive collection despite proof of payment. Patients deserve clear upfront disclosure of separate billing arrangements and proper engagement when disputes are raised. I call on ER Consulting to urgently review its accounts and collections practices, withdraw collection action on disputed matters, and ensure compliance with the Consumer Protection Act and fair credit reporting standards.