Jacomi H

Frustrating and Unacceptable

I am beyond frustrated with the ongoing delays and lack of accountability from Robson Savage regarding my Provident Fund payout. I left my position at my previous employer on 19 November 2025. While there was an initial delay from my former employer’s HR in submitting documentation, my complete Provident Fund withdrawal application was formally submitted to Robson Savage on 21 January 2026. I was then informed that the Provident Fund administrator was hospitalised during January and only returned on 1 February. While I completely understand that medical emergencies happen, my concern is this: does Robson Savage not have any backup or contingency plan when a key staff member is unavailable? It is unacceptable that no one stepped in to manage time-sensitive client matters during this period. Since then, my payment date has been moved multiple times. I have had to constantly follow up myself, with little proactive communication from Robson Savage. This week I was again told that my fund was submitted for disinvestment and that I “might” receive payment next week. When I spoke to the relevant administrator working on my Provident Fund, she got really agitated. I worked in the Investment and Finance industry for over 20 years, so I do understand exactly how a Provident Fund disinvestment work, and I asked legitimate questions. She just kept cutting me off and said she will work as fast as possible. I don't really blame the admininistrator, I'm more frustrated with Robson Savage as a company because this is absolutely unacceptable that they have no contingency strategy, and clearly no sense of urgecy when it comes to people's financial wellbeing and the reprecussions of not receiving payments as promised or expected. I have now been waiting nearly 2 months since leaving my employer and weeks since submitting all required documentation. The ongoing delays, lack of clear timelines, and absence of service continuity have caused unnecessary stress and financial uncer*****y. From what I can see here on HelloPeter, I am clearly not the only client experiencing these issues, which makes this even more concerning. I am requesting: • A confirmed and final payment date for my Provident Fund • A clear explanation for the delays • Assurance that proper contingency measures are in place to prevent other clients experiencing the same treatment This level of service from a financial administrator entrusted with people’s retirement funds is extremely disappointing.