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Phillip S

Active since Feb 2026

2

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2 reviews

6 months ago

Extremely Disappointed with Service & Compensation - Useless

I am extremely disappointed with my recent experience flying with SAFAir. On Friday, 30 January, I flew from Durban to Cape Town, and when I collected my luggage, I found that one of the wheels on my suitcase had been completely broken off and was nowhere to be found. The damage makes the suitcase impossible to roll — I now have to physically carry it. I paid R1,300 for this suitcase, specifically because it had wheels. What’s the point if the airline handles it so poorly that it becomes unusable? To make matters worse, the compensation process was just as frustrating. After waiting for a response, this is the message I received from their Customer Service team: “An amount of R450 was approved for compensation for your damaged bag claim with no further compensation from management. This is the final compensation provided.” The audacity to call R450 a “final” offer for a R1,300 suitcase — and then they only paid out R400 in the end! There is zero ownership, zero accountability, and the customer is expected to accept whatever small amount they decide to give. Completely unacceptable. SAFAir, I expected much better. At the very least, compensate customers fairly when their belongings are damaged in your care.

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6 months ago

Extremely Disappointed – ********* Product Discontinuation & Shockingly Poor Customer Service

If the option was there to give minus 5 stars, I would gladly click on that rating. I am beyond frustrated with SodaStream. They have discontinued older machine models and now expect loyal, existing customers to spend more money on new machines — even when our current ones are working perfectly fine. To make matters worse, their so‑called “trade‑in deal” costs more than what I originally paid for my machine. How is that a deal? It feels like a forced upgrade disguised as a promotion. The Customer Care experience is just as disappointing. When you submit a ticket, it’s nearly impossible to get proper support. And when your ticket is about to auto‑close, the agents reply with blank messages just to protect their KPI stats. That is incredibly unprofessional and shows zero respect for customers’ time or concerns. Overall, this has been the worst service I’ve experienced in a long time. SodaStream needs to rethink both their product strategy and their Customer Care approach — loyal customers deserve better.

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