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Debt review removal and clearance certificate

I've been trying to get clearance certificate, since September 2025 and I gave you guys everything you wanted all the paid up /prescriptions letters and I signed a letter of acknowledgement for Edgars since they couldn't find me on their systems. On the 11th I was asked to send again and I did. I am stuck can't do anything I've just been sent from pillar to post, even when I call it's a run around till I run out of airtime.