Alethea S

Unsafe and defective Shoes

I am writing this complaint regarding a pair of shoes I received as a birthday gift and wore them for the first time on Monday, 16 February. This morning, at approximately 7:00 AM, while crossing St Andrews Road in Parktown, I slipped and fell in a way that could have ended very badly the quality of the shoe sole is horribly shocking. Thank goodness there were no cars passing at the time, because the situation could have been far worse. Not only did the shoes cause a dangerous fall, but they already look worn out and damaged, as if I’ve had them for two years instead of two days. This is completely unacceptable for a new pair of shoes. I felt so hard that I have been in pain and believe I may have pulled a muscle. I do not have the physical energy to go back to the store and argue about this, especially since the shoes were a gift. I am requesting and hoping to receive positive feedback on what must happen or how this matter will be addressed . From my experience I can confirm that the shoes are clearly defective and unsafe . I wish to receive a proper acknowledgement of the incident and the inconvenience and injury caused. I hope that this matter will be treated with urgency, given the safety risk involved. Attached are photos of the damaged shoes if required. Awaiting your urgent response .