RS
Rage Shoes & Clothing
Claimed Business
RS
Rage Shoes & Clothing
Claimed Business
94 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Rage Shoes & Clothing faces severe and systemic challenges across virtually every dimension of the customer experience. Customers consistently report defective products, adversarial return processes, mismanaged credit accounts with damaging credit bureau listings, rude and dismissive in-store staff, and unresolved online order and delivery failures. The overwhelming negativity reflects deep operational and cultural issues.
Top Strengths:
- •Customer Service & Support: A single named agent, Wendy, was praised for resolving an issue within four hours with professionalism and urgency, and one customer thanked Masego Ramura for prioritising a query.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#13
in Fashion & Clothing
NPS Score
-92
Recommended: Unlikely
Review Distribution
1.1|94 Reviews
May '25 - Apr '26
5(1.1%)
4(0%)
3(0%)
2(4.6%)
1(94.3%)
5(1.1%)
4(0%)
3(0%)
2(4.6%)
1(94.3%)
Recent reviews (94)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
A
Anonymous
1 reviews | Active since Jan 2020
4 Mar 2026, 12:46
Bad Service
Paid my account on the 25th of February using the machine. I was told that the payment declined which I did not check on my side. I left the shop in Bayside Mall notice later that I was double charged. I went back and told them they refer me to my bank which I did go but they could not access it since it went through. I went back and the consultant made a call to their banker and she was told to wait for the following day which she did and called and there was a confirmation that they are over with the amount that was charged in my card. To cut the story short I had to print a statement proving that the money went out twice. What pieced me of is the consultant called Mohlodi the way she crossed question the consultant who assisted me as if she did *****. They dont want to be accountable instead they taking me forth and back not even given a word that my money will be paid. Im so so angry I want my money cause now I will have to be charged for the bank statement and also.my time while im at work need to cut short my lunch all the time. I want back my money and im closing that account.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
4 Mar 2026, 12:46
Bad Service
Paid my account on the 25th of February using the machine. I was told that the payment declined which I did not check on my side. I left the shop in Bayside Mall notice later that I was double charged. I went back and told them they refer me to my bank which I did go but they could not access it since it went through. I went back and the consultant made a call to their banker and she was told to wait for the following day which she did and called and there was a confirmation that they are over with the amount that was charged in my card. To cut the story short I had to print a statement proving that the money went out twice. What pieced me of is the consultant called Mohlodi the way she crossed question the consultant who assisted me as if she did *****. They dont want to be accountable instead they taking me forth and back not even given a word that my money will be paid. Im so so angry I want my money cause now I will have to be charged for the bank statement and also.my time while im at work need to cut short my lunch all the time. I want back my money and im closing that account.
0
Replies (0)CS
Christina S
1 reviews | Active since Jan 2020
27 Feb 2026, 07:01
Account closure
I have written an email requesting for an account closure a week ago now it’s already 2 weeks my account is still active….please my account and confirm in writing that my account is closed and update with relevant credit bureaus that the account has been closed
Helpful (0)
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Christina S
1 reviews | Active since Jan 2020
27 Feb 2026, 07:01
Account closure
I have written an email requesting for an account closure a week ago now it’s already 2 weeks my account is still active….please my account and confirm in writing that my account is closed and update with relevant credit bureaus that the account has been closed
0
Replies (0)AS
Alethea S
1 reviews | Active since Jan 2020
17 Feb 2026, 16:57
Unsafe and defective Shoes
I am writing this complaint regarding a pair of shoes I received as a birthday gift and wore them for the first time on Monday, 16 February. This morning, at approximately 7:00 AM, while crossing St Andrews Road in Parktown, I slipped and fell in a way that could have ended very badly the quality of the shoe sole is horribly shocking. Thank goodness there were no cars passing at the time, because the situation could have been far worse. Not only did the shoes cause a dangerous fall, but they already look worn out and damaged, as if I’ve had them for two years instead of two days. This is completely unacceptable for a new pair of shoes. I felt so hard that I have been in pain and believe I may have pulled a muscle. I do not have the physical energy to go back to the store and argue about this, especially since the shoes were a gift. I am requesting and hoping to receive positive feedback on what must happen or how this matter will be addressed . From my experience I can confirm that the shoes are clearly defective and unsafe . I wish to receive a proper acknowledgement of the incident and the inconvenience and injury caused. I hope that this matter will be treated with urgency, given the safety risk involved. Attached are photos of the damaged shoes if required. Awaiting your urgent response .
Helpful (0)
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Alethea S
1 reviews | Active since Jan 2020
17 Feb 2026, 16:57
Unsafe and defective Shoes
I am writing this complaint regarding a pair of shoes I received as a birthday gift and wore them for the first time on Monday, 16 February. This morning, at approximately 7:00 AM, while crossing St Andrews Road in Parktown, I slipped and fell in a way that could have ended very badly the quality of the shoe sole is horribly shocking. Thank goodness there were no cars passing at the time, because the situation could have been far worse. Not only did the shoes cause a dangerous fall, but they already look worn out and damaged, as if I’ve had them for two years instead of two days. This is completely unacceptable for a new pair of shoes. I felt so hard that I have been in pain and believe I may have pulled a muscle. I do not have the physical energy to go back to the store and argue about this, especially since the shoes were a gift. I am requesting and hoping to receive positive feedback on what must happen or how this matter will be addressed . From my experience I can confirm that the shoes are clearly defective and unsafe . I wish to receive a proper acknowledgement of the incident and the inconvenience and injury caused. I hope that this matter will be treated with urgency, given the safety risk involved. Attached are photos of the damaged shoes if required. Awaiting your urgent response .
0
Replies (0)dD
deshny D
1 reviews | Active since Jan 2020
10 Feb 2026, 14:48
Contravention of the consumer protection act! Dishonest employess too
Rage store Pavillion Branch. I purchased 4 pairs of shoes on the 30/12/2026 and wanted to exchange 3 pairs for another pair that's more suitable. One pair was reject and was peeling on the ends and the other 2 was never worn and in the box. I provided my bank statement reflecting the purchase and I was refused assistance because it was outside of the stores 30 exchange policy. Rage stores have contravened the consumer protection act which allows a customer exchange, repair or refund within 6 months of purchase! I will never support this business which I have been doing for many years. I walked out leaving the shoes behind which I'm sure the store will sell and benift. Most traumatizing and disappointing experience.
Helpful (0)
|Replies (0)dD
deshny D
1 reviews | Active since Jan 2020
10 Feb 2026, 14:48
Contravention of the consumer protection act! Dishonest employess too
Rage store Pavillion Branch. I purchased 4 pairs of shoes on the 30/12/2026 and wanted to exchange 3 pairs for another pair that's more suitable. One pair was reject and was peeling on the ends and the other 2 was never worn and in the box. I provided my bank statement reflecting the purchase and I was refused assistance because it was outside of the stores 30 exchange policy. Rage stores have contravened the consumer protection act which allows a customer exchange, repair or refund within 6 months of purchase! I will never support this business which I have been doing for many years. I walked out leaving the shoes behind which I'm sure the store will sell and benift. Most traumatizing and disappointing experience.
0
Replies (0)BN
Busisiwe N
1 reviews | Active since Jan 2020
9 Feb 2026, 12:10
Bad service from Ayanga
BAD Specifically from their Customer care agent by the name of Ayanda, the exchange process was initiated while the account holder was not present, which led to complications and delays. It appeared that the staff were either unsure or unwilling to proceed with the exchange under these circumstances, despite prior instructions or policies that might allow such actions. This caused significant inconvenience and disrupted our workflow, as we had to spend additional time resolving the matter
Helpful (0)
|Replies (0)BN
Busisiwe N
1 reviews | Active since Jan 2020
9 Feb 2026, 12:10
Bad service from Ayanga
BAD Specifically from their Customer care agent by the name of Ayanda, the exchange process was initiated while the account holder was not present, which led to complications and delays. It appeared that the staff were either unsure or unwilling to proceed with the exchange under these circumstances, despite prior instructions or policies that might allow such actions. This caused significant inconvenience and disrupted our workflow, as we had to spend additional time resolving the matter
0
Replies (0)lB
lebogang B
1 reviews | Active since Jan 2020
5 Feb 2026, 18:58
Walking into this store felt less like shopping and more like intruding
I visited the Rage store Cradlestone yesterday(04/02/2026) and was met with what can only be described as visible irritation from the assistant tasked with helping me. No greeting. No warmth. Just attitude — as if assisting a customer was an inconvenience rather than her actual job. Against my better judgment, I returned today(05/02/2026) hoping that the previous experience was a once-off. It wasn’t. I stood in the store browsing for a good five minutes without a single acknowledgment. No greeting, no “I’ll be with you shortly,” nothing. I eventually had to greet the assistant myself. During payment, I asked whether staff ever smile. The response was a blunt “No.” When I pointed out that customer-facing roles require a basic level of friendliness, I was told, “We are tired.” While I understand exhaustion,it is not the customer's responsibility to absorb it. Customers are not emotional dumping grounds for staff burnout. If being “tired” means an inability to offer basic courtesy, then management has a far bigger problem than foot traffic.I work with people myself and know very well that personal fatigue has no place in how customers are treated. Basic courtesy,eye contact,and a greeting are not extras-they are the bare minimum. This wasn’t just poor service — it was uncomfortable, dismissive, and unprofessional. It speaks to a store culture where customers are tolerated rather than welcomed.Rage is not doing customers a favor by allowing them to spend money in their stores. Until staff are properly trained, managed, or held accountable, this store will continue to repel customers instead of retaining them. Deeply disappointed.
Helpful (0)
|Replies (0)lB
lebogang B
1 reviews | Active since Jan 2020
5 Feb 2026, 18:58
Walking into this store felt less like shopping and more like intruding
I visited the Rage store Cradlestone yesterday(04/02/2026) and was met with what can only be described as visible irritation from the assistant tasked with helping me. No greeting. No warmth. Just attitude — as if assisting a customer was an inconvenience rather than her actual job. Against my better judgment, I returned today(05/02/2026) hoping that the previous experience was a once-off. It wasn’t. I stood in the store browsing for a good five minutes without a single acknowledgment. No greeting, no “I’ll be with you shortly,” nothing. I eventually had to greet the assistant myself. During payment, I asked whether staff ever smile. The response was a blunt “No.” When I pointed out that customer-facing roles require a basic level of friendliness, I was told, “We are tired.” While I understand exhaustion,it is not the customer's responsibility to absorb it. Customers are not emotional dumping grounds for staff burnout. If being “tired” means an inability to offer basic courtesy, then management has a far bigger problem than foot traffic.I work with people myself and know very well that personal fatigue has no place in how customers are treated. Basic courtesy,eye contact,and a greeting are not extras-they are the bare minimum. This wasn’t just poor service — it was uncomfortable, dismissive, and unprofessional. It speaks to a store culture where customers are tolerated rather than welcomed.Rage is not doing customers a favor by allowing them to spend money in their stores. Until staff are properly trained, managed, or held accountable, this store will continue to repel customers instead of retaining them. Deeply disappointed.
0
Replies (0)GM
Gift M
1 reviews | Active since Jan 2020
2 Feb 2026, 13:51
Appalling services & Non-existent response from Dantec RAGE
On 21-Nov-2025, I inform Rage that an account was *****ulently opened on my details. I recently registered with Clear score and discovered that Dantec Rage account was opened 01-Mar-2024 using my personal detail. This was reported to SAPS and all relevant documents requested by RAGE ***** dept. was submitted. I have been calling since end of Nov-2025 till date for a final outcome but every time I am being told the ***** investigation has been resolved and a confirmation letter will be sent and for my credit records to be updated but none has been done. This matter has affected my credit status negatively and holding up my home loan application since my credit status is still not been rectified. I am requesting immediate intervention, proper feedback on this ***** case, and a clear timeline for resolution. Customers really should not have to repeatedly chase to helped in such a serious matter. I expect Dantec RAGE ***** dept to treat this issue with the seriousness it deserves
Helpful (0)
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Gift M
1 reviews | Active since Jan 2020
2 Feb 2026, 13:51
Appalling services & Non-existent response from Dantec RAGE
On 21-Nov-2025, I inform Rage that an account was *****ulently opened on my details. I recently registered with Clear score and discovered that Dantec Rage account was opened 01-Mar-2024 using my personal detail. This was reported to SAPS and all relevant documents requested by RAGE ***** dept. was submitted. I have been calling since end of Nov-2025 till date for a final outcome but every time I am being told the ***** investigation has been resolved and a confirmation letter will be sent and for my credit records to be updated but none has been done. This matter has affected my credit status negatively and holding up my home loan application since my credit status is still not been rectified. I am requesting immediate intervention, proper feedback on this ***** case, and a clear timeline for resolution. Customers really should not have to repeatedly chase to helped in such a serious matter. I expect Dantec RAGE ***** dept to treat this issue with the seriousness it deserves
0
Replies (0)AM
Amy M
1 reviews | Active since Jan 2020
27 Jan 2026, 08:27
RAGE SA company and distributions *****ulent.
Ordered 2 crossing bags online in November 2025. Items never recieved. Recieved a call from a female named Kinosha that stated that the order was valid and that I will be getting the product. To date nil recieved. Kinosha no longer answers her phone. This is a *****ulent company and do not do any transactions with any Rage distributors or stores. See details below Rage Distribution (Pty) Ltd. (2003/017346/07) 41 Avalon Road, West Lake View Ext 11, Modderfontein, 1609 011 608 6800 VAT: 4700189147
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Amy M
1 reviews | Active since Jan 2020
27 Jan 2026, 08:27
RAGE SA company and distributions *****ulent.
Ordered 2 crossing bags online in November 2025. Items never recieved. Recieved a call from a female named Kinosha that stated that the order was valid and that I will be getting the product. To date nil recieved. Kinosha no longer answers her phone. This is a *****ulent company and do not do any transactions with any Rage distributors or stores. See details below Rage Distribution (Pty) Ltd. (2003/017346/07) 41 Avalon Road, West Lake View Ext 11, Modderfontein, 1609 011 608 6800 VAT: 4700189147
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