Rage Shoes & Clothing
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Rage Shoes & Clothing is facing widespread dissatisfaction across nearly every service dimension. Customers describe rude in-store staff, shoes that fall apart within days, refused exchanges, fraudulent accounts opened in their names, and payments that fail to reflect on accounts. Isolated praise exists for individual agents like Ongezwa and Wendy, but systemic failures dominate the feedback landscape.
TrustIndex
1.6
NPS Score
-94
Recommended: Unlikely
Sep '25 - Aug '26
Based on recent customer reviews, Rage Shoes & Clothing is facing widespread dissatisfaction across nearly every service dimension. Customers describe rude in-store staff, shoes that fall apart within days, refused exchanges, fraudulent accounts opened in their names, and payments that fail to reflect on accounts. Isolated praise exists for individual agents like Ongezwa and Wendy, but systemic failures dominate the feedback landscape.
The most common complaint about Rage Shoes & Clothing, based on Hellopeter's AI analysis of recent customer reviews, is Product Quality & Value. Shoes repeatedly break, peel, or wear out within days or weeks of purchase. Customers describe defective soles causing falls, glue failures, and pricing discrepancies at the till. Quality is widely seen as inconsistent with even the modest price point. Product Quality & Value (1.0).
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
I am very disappointed with this shop, i used to have an account with them now i payed it up and closed it now it's affecting my score they don't want to clear me, I've been to their stores multiple times. So please I need help they must close it and clear my credit cause I don't owe them, Ntswaki Manyaka 😡
1 reviews | Active since May 2026
I am very disappointed with this shop, i used to have an account with them now i payed it up and closed it now it's affecting my score they don't want to clear me, I've been to their stores multiple times. So please I need help they must close it and clear my credit cause I don't owe them, Ntswaki Manyaka 😡
1 reviews | Active since Nov 2021
Today I went to rage to exchange my shoes which one side was faulty could not fit one side went inside okay .Shoes were not used not even once 3 ladies who were attending the matter agreed on one thing that I pushed it hard so im at fault it’s the way im wearing the shoe hence that happened the shoe could have had a factory fault I did not even ask for refund i was there to exchange the shoe poor service that I have recieved surely the store should have cameras so that you can see the attitude that we get as your customers.The store was in Gugulethu mall that rage there what a awful customers service you deliver to black townships so horrible
1 reviews | Active since Nov 2021
Today I went to rage to exchange my shoes which one side was faulty could not fit one side went inside okay .Shoes were not used not even once 3 ladies who were attending the matter agreed on one thing that I pushed it hard so im at fault it’s the way im wearing the shoe hence that happened the shoe could have had a factory fault I did not even ask for refund i was there to exchange the shoe poor service that I have recieved surely the store should have cameras so that you can see the attitude that we get as your customers.The store was in Gugulethu mall that rage there what a awful customers service you deliver to black townships so horrible
1 reviews | Active since Feb 2020
They do not sell quality products, especially the shoes. When you complain, they rely on their term of product return I bought ankle boots and one is so uncomfortable, i took it to the shoe repairer & was advised to take it back to the store as it looks like a factory fault. Rage is so unhelpful.!!!!!!
1 reviews | Active since Feb 2020
They do not sell quality products, especially the shoes. When you complain, they rely on their term of product return I bought ankle boots and one is so uncomfortable, i took it to the shoe repairer & was advised to take it back to the store as it looks like a factory fault. Rage is so unhelpful.!!!!!!
1 reviews | Active since May 2026
Ballito branch, Very bad service, the lady Xhosa lady from the till has given me attitude. I'm asking her nicely for help she just doesn't want to. Today I came back for shoes still she don't want to help me. So disappointed. Compare to other rage stores I've in
1 reviews | Active since May 2026
Ballito branch, Very bad service, the lady Xhosa lady from the till has given me attitude. I'm asking her nicely for help she just doesn't want to. Today I came back for shoes still she don't want to help me. So disappointed. Compare to other rage stores I've in
1 reviews | Active since Mar 2022
Refund issue that is pending after receiving confirmation that the account is over paid. ***
1 reviews | Active since Mar 2022
Refund issue that is pending after receiving confirmation that the account is over paid. ***
1 reviews | Active since Jul 2015
The till saff,namely Sindi and her colleague working at Rage Pinecrest Mall (Pinetown) on the 3/05/2026 around 14:30 were very rude. 1. They refuse to exchange the slippers I had bought on the 27 April 2026 because I had opted to take slippers that were less than the price. They said I need to take earrings. When I explained to them that I don't need earrings and I don't even wear jewellery they blew up at me. I then asked to do a RETURN, so that I get my money back a d then but the item I wanted. They refused. Bearing in mind that it was the last day (7 days return policy) of returning the item. They told me that I can go to another store and exchange it there. I found this behaviour of these 2 employees unacceptable and I hope they learn to treat customers better. Discipline should be taken against employees who work in a customer service sector and yet find a way to treat their customers badly. Rage Pinecrest - Do better as this behaviour was disgusting and disgraceful
1 reviews | Active since Jul 2015
The till saff,namely Sindi and her colleague working at Rage Pinecrest Mall (Pinetown) on the 3/05/2026 around 14:30 were very rude. 1. They refuse to exchange the slippers I had bought on the 27 April 2026 because I had opted to take slippers that were less than the price. They said I need to take earrings. When I explained to them that I don't need earrings and I don't even wear jewellery they blew up at me. I then asked to do a RETURN, so that I get my money back a d then but the item I wanted. They refused. Bearing in mind that it was the last day (7 days return policy) of returning the item. They told me that I can go to another store and exchange it there. I found this behaviour of these 2 employees unacceptable and I hope they learn to treat customers better. Discipline should be taken against employees who work in a customer service sector and yet find a way to treat their customers badly. Rage Pinecrest - Do better as this behaviour was disgusting and disgraceful
1 reviews | Active since Nov 2018
Im not satified with my enquire with Rage i send my id and proof id to rage customare care service now the tell me the proof of residence is not in my write hand and its not my name on it.
1 reviews | Active since Nov 2018
Im not satified with my enquire with Rage i send my id and proof id to rage customare care service now the tell me the proof of residence is not in my write hand and its not my name on it.
Rage Shoes & Clothing has a TrustIndex of 1.6 out of 10 on Hellopeter, based on 81 reviews in the last 12 months. Hellopeter has tracked Rage Shoes & Clothing across 1,289 total reviews. How is the TrustIndex calculated? →
