Hamish I

Very bad customer service from Umhlanga Holiday Rentals - Avoid

I made a reservation for 5 nights via booking.com. Umhlanga Holiday Rentals then contacted me to say the payment did not go through so I did an EFT directly to them. Mistake number 1. Thereafter when I contacted booking.com to amend the booking (as my international guest's flight was changed) I was told to deal directly with Umhlanga Holiday Rentals. I reached out to them on Tuesday to ask if the 5 day booking could be split into 4 parts, each 2 nights (so they score a night) but they would not hear of it. On Wednesday I was informed it was too close to check-in (Friday) hence no refund or amendments. This is low season in Umhlanga, I know I am resident local and I run a business in the area. Umhlanga Holiday Rentals would not bend or assist in any way shape or form. I understand Terms & Conditions but I also know a major institution like Nambiti Private Game Reserve happily accommodated me in the same time frame with excellent service. South Africans are famed for their friendliness and customer service, I feel sad that Umhlanga Holiday Rentals has let down my home town so badly. I am disclosing that I will post the same message on all local forums.