Busisiwe M

Paid‑Up Vodacom Account Still Reflecting as Owing — Poor Service from TJ Maodi Inc

I am extremely disappointed with the service received from TJ Maodi Inc regarding my Vodacom account. My account was handed over to them due to financial constraints and unemployment. I settled the account in full in December 2024 and received a paid‑up letter. By law, once a debt is settled, the credit provider and their appointed agency must update the credit bureaus within 30 days. It has now been well beyond that period, yet Vodacom still reflects as owing on my credit report. This has negatively impacted my ability to secure credit, including a vehicle purchase I urgently need for work. I contacted TJ Maodi Inc multiple times. A manager named Happy promised resolution within 7 working days, but 15 business days later nothing was done. When I followed up, I was met with unprofessional and sarcastic responses, including an agent openly mocking my request in Sepedi while I was on hold. Here's a scenario: So I spoke to an agent and sadly did not get their name. I asked him if I could speak to Happy their manager. He asks me for information and I tell him I need to speak to Happy. He says I should hold and does not even follow the correct hold process. On the other end I can hear him telling another colleague that "O re o nyak'o buwa le Happy nna ke tlo mo mayizisa"... Meaning "She says she wants to speak to Happy and I am going to make her wait a bit". I got so angry and told him I can hear what he's saying and how dare he because I am at work and need to get this sorted. I suppose he didn't think I understand Sepedi. This is unacceptable and violates basic customer service standards. As a consumer, I have the right under the National Credit Act to have my credit record updated promptly once a debt is paid. TJ Maodi Inc has failed to fulfill their obligation to ensure Vodacom updates the bureaus. Their delays and poor conduct have cost me opportunities and continue to harm my financial standing. I want immediate action to correct my credit record and a formal apology for the disrespectful treatment I received from TJ Maodi inc.