Portia M

NO COMMUNICATION UNLESS I CALL FOR FEEDBACK AND EVEN THEN I STILL DONT GET ENOUGH CORRESPONDENCE. HORRIBLE SERVICE!

Its been a week now and Tristan who is handling my package cant be reached, i only get to speak to call center agents who have limited access to information. My package was supposed to be delivered on 10/02/2026, i submitted the required documents for clearance and its been a week now and i keep being told one thing over and over again. Oh and no one communicates with unless you do a follow up, had i not called everyday i wasn't even gonna know that i need to submit documents and top of that is still have to do a follow up because if i don't your agents wont bother to update me. A week later i am still waiting for my package which by the look of things i still wont receive for another week or two. I AM REALLY DISAPPOINTED WITH FEDEX!!