Pumlani S

DMS Plumbing – Proceed with Caution 64 Bellairs Drive, Glenvista, Johannesburg

I engaged DMS Plumbing to repair my gas geyser and paid a total of R10,290.50 across two invoices. While the geyser was ultimately repaired, I have several concerns about how the job was handled. The first invoice (R2,760) was for what was quoted as an "on-site assessment and checks." In reality, no assessment of the unit took place at my property — I had already communicated the fault to them before the visit, and the technician confirmed on the day that the unit would not be opened on site as that is done in the workshop. I was billed for an assessment that was never performed. The second invoice included charges for materials (braided connectors) that were never installed. To his credit, Darren acknowledged this and offered a credit — but the items should not have appeared on the invoice in the first place. I also had to follow up multiple times to find out when my unit would be returned, which took considerably longer than expected. Given that a loan unit was already installed and paid for, there appeared to be little urgency on their end. When I raised these concerns in writing and asked for an itemised breakdown, I was told this would be the last response to my queries and was compared to someone ordering a steak at a restaurant and asking the chef to break down the cost. That is not how a business with sound ethics handles a legitimate billing dispute from a paying client. I would caution anyone considering DMS Plumbing to get a detailed written breakdown before accepting any quote, and to document the condition of their unit before handing it over.